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This template is a suggested letter/email for services to send to families.

Use your service letterhead and tailor for your specific circumstances to meet the needs of families at your service as required.

Select either ‘child’ or ‘staff member’ where relevant guiding text is provided. Do not name or identify the child or staff member.

Dear parents, carers and staff,

SA Health has confirmed that a [CHILD/STAFF MEMBER] at [NAME OF SERVICE] has tested positive for coronavirus (COVID-19).

Following advice from SA Health the service will be closed to all children and staff from [DATE] for [NUMBER OF DAYS] days initially.

This closure will allow time for our service and SA Health to undertake a full risk assessment. The closure will also allow appropriate cleaning to occur on the recommendation of SA Health.

SA Health has advised that all children and staff are required to remain at home while contact tracing occurs.

If you are identified as being a potential close contact, SA Health will be in contact to discuss the appropriate next steps, including testing.

Families can locate information regarding services that are remaining open on the Starting Blocks website https://www.startingblocks.gov.au. However, if assistance is required locating alternative care, please call the ACECQA Family Helpline service on 1800 291 041. They are available Monday-Friday 8.30am – 5pm.

We wish the [CHILD/STAFF MEMBER] a speedy recovery and look forward to welcoming them back to the service once they’ve recovered.

Thank you for your support, and I will provide any further information as soon as I receive any updates.

For more information about coronavirus (COVID-19), please visit the SA Health website

Yours sincerely,