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Compliance and enforcement

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Approved providers, services, nominated supervisors and educators are responsible to understand their obligations and operate according to the National Law, or the State Act for residual services. 

Our Compliance and enforcement policy details our approach to compliance and enforcement and the regulatory tools we use to ensure the health, safety and wellbeing of children. 

Read the Compliance and enforcement policy

    Notifications by providers and services

    Providers and services are required to notify the Education Standards Board about certain incidents and changes in circumstances. 

    The types of circumstances that requires notification and legislative timeframes are set out on the website of the national regulatory authority, ACECQA.

    Most applications can be submitted online via the National Quality Agenda IT System (NQAITS).

    Learn more about when to report a serious incident and what to include in a serious incident notification.

    Monitoring visits and investigations

    We use a risk-based approach to encourage compliance and detect non-compliance.

    We prioritise responding to and investigating complaints and incidents that fall within the regulatory priority areas, while continuing to respond to individual instances of non-compliance or emerging trends.

    View the Monitoring and compliance visits fact sheet

    Register of compliance action

    The Education Standards Board publishes compliance and enforcement information.

    Current compliance action

    Historical compliance action

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    • For families and educators
      • Complaint about an early childhood service
    • Compliance and enforcement
      • Early childhood services compliance and enforcement policy
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    Contact us

    Education Standards Board
    GPO Box 1811
    Adelaide SA 5001
    Australia

    Contact us
    Phone
    ​1800 882 413
    Email
    educationstandardsboard@sa.gov.au
    Opening hours
    9 am to 5 pm
    Monday to Friday

    We acknowledge Aboriginal and Torres Strait Islander Australians as the First Nations people and custodians of the land on which we live, work, learn and play. We also recognise their contribution to the education and care of children. We respect Elders past, present, future and emerging.

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