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Statutory compliance actions issue by type and year 

Type 2025-26 (FYTD) 2024-25 2023-24 2022-23
Emergency action notice 47 20 7 14
Compliance notice 69 20 21 12
Direction to exclude inappropriate persons 1 0 0 1
Prohibition notice 2 5 3 7
Condition imposed 133 57 70 42
Enforceable undertaking 9 10 2 9
Total 261 112 103 85

Table last updated: 19 February 2026

In this list, the National Law SA (below) means the Education and Care Services National Law (South Australia). National Regulations means the Education and Care Services National Regulations 2011.

Allendale East Area School OHSC (SE-00010126)

Address: 1 Bay Road, Allendale East, SA, 5291

Approved Provider: Allendale East Area School Council Inc (PR-00005991)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 - Offence relating to protection of children from harm and hazards.
  • Section 175(1) - Offence relating to requirements to keep enrolment and other documents 
  • Regulation 31 - Conditions on service approval – quality improvement plan.
  • Regulation 75 - Information about educational program to be kept available.
  • Regulation 84B (e) - Sleep and rest policies and procedures. There was a copy of a sleep and rest policy.
  • Regulation 84C - Risk assessment for the purposes of sleep and rest policies and procedures.
  • Regulation 90(1) - Medical conditions policy.
  • Regulation 97 - Emergency and Evacuation Procedures
  • Regulation 168(2)(d) - Education and care service must have policies and procedures.
  • Regulation 168(2)(f) - Policies and procedures.
  • Regulation 168(2)(j) - Policies and procedures.
  • Regulation 173 - Prescribed information to be displayed.
  • Regulation 176 (2) - Time to notify certain information to Regulatory Authority.  

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 23 February 2026, requiring the following by a specified time: 

  1. Remove the log and relocate the picnic table away from the perimeter fence. 
  2. Ensure the entrance gate remains closed and secured at all times. 
  3. Ensure all external doors remain locked during operating hours unless directly supervised. 
  4. Secure access to the garden storage shed. 
  5. Remove all loose timber and hazardous materials from the alloy dinghy in the sandpit. 
  6. Ensure enrolment records are available and accessible at the service. 
  7. Develop a Quality Improvement Plan. 
  8. Develop, implement and make available an educational program. 
  9. Amend the sleep and rest policy to address supervision and monitoring requirements. 
  10. Conduct and document a sleep and rest risk assessment. 
  11. Develop and implement required medical management plans for child BWW. 
  12. Ensure all medication is stored in original labelled packaging with supporting documentation. 
  13. Conduct a full medication audit to ensure compliance with storage, documentation and medical management requirements. 
  14. Develop and implement a delivery and collection of children policy. 
  15. Develop and implement an interactions with children policy. 
  16. Conduct and document an emergency evacuation and invacuation drill. 
  17. Develop a plan to conduct emergency evacuation and invacuation drills from the issuance of this notice until 30 June 2027. 
  18. Display all prescribed information as required under the National Regulations. 

Moorak Preschool (SE-00010663)

Address: 171 Yells Rd, Moorak SA 5291

Approved Provider: Department for Education (PR-00006069)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 173(2) – Offence to fail to notify certain circumstances to Regulatory Authority  
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 114 - Outdoor space - shade

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 11 February 2026, requiring the following by a specified time: 

  1. Undertake and provide a copy of an audit of the outdoor play space addressing issues that include, but are not limited to: 
    - Adequate shade for children 
    - Egress risks posed by internal structures and unkept yards 
  2. Provide updated risk assessments for use of the outdoor play space that address issues identified in the audit outlined in action 1. 
  3. Provide copies of any plans that include completion dates for any capital works that may be identified in the audit outlined in action 1. 
  4. Provide evidence that yard maintenance has been undertaken in all outdoor play spaces, and that any excess dirt and mulch has been removed. 
  5. Update the Nominated Supervisor details recorded on the NQAITS system to ensure the information is accurate and current. 

Edge Early Learning Royal Park (SE-40016293)

Address: 162-168 Tapleys Hill Road, ROYAL PARK SA 5014  

Approved Provider: Edge Early Learning South Australia (PR-40027595)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children 
  • Section 167(1) – Offence relating to the protection of children from harm and hazards 

Action Taken: 
Amendment of service approval by the regulatory authority on 9 February 2026. The following conditions are imposed. 

  1. This approval is granted subject to the conditions as set out in Section 51 of Schedule 1 of the Education and Early Childhood Services (Registration and Standards) Act 2011 and any conditions prescribed in the Education and Care Services National Regulations and Education and Early Childhood Services (Registration and Standards) Regulations 2011. 
  2. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must not provide education and care to more than 80 children at a time. 
  3. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must operate with one (1) additional educator above minimum requirements in rooms with children aged 24 months and older, at all times. 
  4. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must conduct and record headcounts every 30 minutes in all rooms at the service. 
  5. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service’s Nominated Supervisor and Assistant Director are excluded from ratio calculations and must operate in a non-contact capacity. 

Tea Tree Gully Childcare Centre (SE-00011024)

Address: 1220 North East Road. St Agnes, SA 5097 

Approved Provider: Jennifer Worden PR-00006456

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 - Offence relating to protection of children from harm and hazards
  • Regulation 103 – Premises, furniture, and equipment to be safe, clean and in good repair
  • Regulation 97 – Emergency and evacuation procedures
  • Regulation 81 - Sleep and rest 
  • Regulation 110 – Ventilation and natural light

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 18 Feb 2026, requiring the following by a specified time: 

  1. From 6:30AM ACDT Thursday 19 February 2026 until 6:30PM ACDT Wednesday 4 March 2026, the service is not to provide education and care until the following directions have been actioned:
    a. Undertake a full deep clean of all indoor and outdoor areas of the service.
    b. Remove all clutter, excess stored items and unused materials from all rooms and areas accessible to children, including the toddler room, over two rooms, baby rooms and the unused approved space.
    c. Ensure the baby sleep room is used solely for sleep and rest and is free from storage and climbing hazards.
    d. Replace all cots that do not meet current Australian Standards.
    e. Remove all highchairs, emergency cots and equipment stored in a manner that presents climbing or injury risk.
    f. Remove all tyres, debris and unsafe materials from the outdoor environment.
    g. Remove the unstable blue structure located in the outdoor environment.
    h. Repair the leaking tap, remove and correctly store all hoses.
    i. Trim all grass, weeds and fence lines and remove overgrown vegetation.
    j. Trim all rose bushes and vegetation obstructing emergency exits and ensure emergency egress pathways are clear at all times.
    k. Secure or permanently restrict access to the unused outdoor area and remove all debris from that space.
    l. Repair structural defects, including cracked internal walls and the damaged veranda/awning near the emergency exit.
    m. Provide evidence from a qualified building professional confirming that the premises are structurally sound and safe for use as an education and care service.
    n. Provide photographic and documentary evidence to the Regulatory Authority demonstrating that all required actions have been completed prior to any application to resume operation.

Camp Australia – Calvary Lutheran Primary School OSHC (SE-00010212)

Address: 5 Windsong Court, Morphett Vale, SA, 5162

Approved Provider: Camp Australia Pty Limited (PR-00002539)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children
  • Section 167(1) – Offence relating to protection of children from harm and hazards 
  • Regulation 92 – Medication record

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 13 February 2026, requiring the following by a specified time: 

  1. Any child who presents for care with incorrect, incomplete or outdated medical documentation, or without required current medication, must not attend the service until all identified issues have been corrected. Checks must be conducted and recorded by the service to confirm compliance before the child is accepted into care.
  2. Immediately cease using the internal door that leads to the hallway where children’s bags are kept and provide evidence that it is locked and not in use during service operating hours.
  3. The Service Director must operate in a non-contact role and may not be included in child to  educator ratios in order to support, guide and mentor service staff.
  4. Undertake an audit of all medication and medical documentation of children enrolled at the service.  
  5. Notify families of the children whose documentation or medication is non compliant, outlining the specific issues identified, and advise that those children must not attend the service until the issues are rectified. Ensure that each family is provided with a clear list of actions required to ensure their child’s medical documentation and medication is compliant.
  6. Notify the families of all children enrolled at the service of the issuance of this notice and the required actions. 
  7. Provide evidence that the children’s bag area has been repositioned and is no longer in the school corridor. 
  8. Provide evidence that all service staff have completed updated training in supervision, child safe environments, and behaviour support practices.

Hampstead Preschool (SE-00010461)

Address: 38-56 Muller Road, Greenacres, SA 5086

Approved Provider: Department for Education (PR-00006069)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children 
  • Section 167(1) - Offence relating to protection of children from harm and hazard. 
  • Regulation 170 - Policies and procedures to be followed 

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 13 February 2026, requiring the following by a specified time: 
Actions required by specified times: 

  1. The Nominated Supervisor or a Responsible Person must operate in a non-contact capacity and may not be included in child to educator ratios between 8:20–9:20AM and 2:00–3:00PM and must observe and record child delivery and collection during these times. 
  2. Ensure the front entry door closed and secured during operating hours and display signage instructing that the door must remain closed.
  3. Provide evidence of communication to the families of all children enrolled at the service outlining the incident that occurred on 10 February 2026 and the actions listed in this notice.
  4. Install a child‑proof gate outside the front entrance of the service.
  5. Undertake a review of the service’s supervision and delivery/collection policies, ensuring it includes handover protocols for children with additional support needs.
  6. Provide copies of the revised supervision and delivery/collection policies to the ESB and evidence that staff have reviewed and acknowledged the changes.

Eden Academy – Seaford (SE-40026006) 

Address: 12 The Parade, Seaford SA 5169

Approved Provider: Eden Academy Operations Pty Ltd ATF Eden Academy Operations Unit Trust (PR-40021930)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167(1) – Offence relating to the protection of children from harm and hazards 
  • Regulation 77(1)(a) - Health hygiene and safe food practices
  • Regulation 99 – Children leaving the education and care premises
  • Regulation 170 – Policies and procedures to be followed

Action Taken: 
Pursuant to Section 55 of the National Law, the following conditions were imposed on to the Service’s Approval from 30 January 2026:

  1. The service’s Nominated Supervisor and Assistant Centre Manager are excluded from ratio calculations and must operate in a non‑contact capacity.
  2. The service must operate with two (2) educators above the minimum ratio requirements between 7:00am–9:00am and 3:00pm–6:00pm daily. These additional educators must be deployed in a contact, in-room role and are not to be allocated to programming or administrative duties.

Murray Bridge World of Learning (SE-00011057)

Address: 42 Clara Street, Murray Bridge 5253 

Approved Provider: G8 Education Limited (PR-00000898)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children
  • Section 167(1) - Offence relating to protection of children from harm and hazard. 

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on, requiring the following by a specified time: 

  1. The Service must operate with one educator above the minimum requirement across all rooms at all times.
  2. The Service Director and Assistant Director are to operate in a non-contact capacity and may not be included in child to educator ratios
  3. The Service must perform and record headcounts in each room every 15 minutes.
  4. Provide evidence that the families of all enrolled children have been advised of the observations and actions outlined in this notice.
  5. Provide in-person training to all staff at the service on managing transitions and yard checks.

Edge Early Learning Oaklands Park (SE-40015983)

Address: 331 Morphett Road, Oaklands Park SA 5046

Approved Provider: Edge Early Learning South Australia Pty Ltd, (PR-40027595)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167(1) – Offence relating to protection of children from harm and hazards
  • Regulation 79 – Service providing food and beverages

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 2 February 2026, requiring the following by a specified time: 

  1. The Director and Assistant Director must operate in non-contact roles and may not be included in child to educator ratios. 
  2. Only the Director, Assistant Director and Educational Leader may oversee the completion of the Special Dietary Requirements Meal Check Form. 
  3. Provide in-person, safe food handling training to all educators. 
  4. Provide in-person training to all educators on food allergens. 
  5. Undertake an assessment of the Special Dietary Requirements Meal Check process for the service and provide a copy to the ESB. 

Kindy Patch Reynella (SE-00010896) 

Address: 99 Main South Road, Reynella, SA 5161

Approved Provider: G8 Education Limited (PR-00000898)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 – Offence to inadequately supervise children
  • Section 167 – Offence relating to the protection of children from harm and hazards
  • Regulation 109(b) – Toilet and hygiene facilities
  • Regulation 115 - Premises designed to facilitate supervision 
  • Regulation 168(2)(d) – Education and care service must have policies and procedures

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 19 January 2026, requiring the following by a specified time: 

  1. Provide evidence an arborist has been engaged and a strategy implemented to eliminate the risk posed by White Cedar tree fruit in the outdoor Nursery/Toddler area, including removal of all existing fallen fruit.
  2. Provide evidence an arborist has been engaged and a strategy implemented to eliminate the risk posed by Ficus tree fruit in the outdoor Nursery/Toddler area, including removal of all existing fallen fruit.
  3. Provide evidence the internal tyre walls adjacent to the east boundary fence have been filled with sand to the top of the tyre walls, and that this check has been included in daily yard checks at the start and end of each day.
  4. Provide evidence the kindergarten outdoor gate is key-locked at all times and included in daily yard checks at the start and end of each day.
  5. Provide evidence the junior kindergarten outdoor gate is key-locked at all times and included in daily yard checks at the start and end of each day.
  6. Provide evidence the supervision policy has been reviewed to include educator positioning at supervision points, supported by a labelled site diagram.
  7. Provide evidence individually labelled supervision-point signage has been installed in the kindergarten yard.
  8. Provide evidence staff have received external supervision training aligned with G8 Education Limited policy, including attendance records and individual reflections.
  9. Provide evidence an educational building design consultant has been engaged and a strategy identified to enable adequate supervision using minimum ratio requirements in the Nursery/Toddler room.
  10. Provide evidence all stored materials have been removed from toddler toilet door areas to ensure unobstructed access.
  11. Provide evidence all Risk Minimisation Plans for children with medical conditions are current, signed by parents, and implemented prior to the child attending the service.

Happy Haven OSHC Mount Barker (SE-00010673)

Address: 2A Dumas St, Mount Barker SA 5251

Approved Provider: HAPPY HAVEN OSHC PTY LTD (PR-40001361)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 95 – Procedure for administration of medication 
  • Section 165 (2) – Offence to inadequately supervise children
  • Section 167 (1) – Offence relating to protection of children from harm and hazards

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 16 January 2026, requiring the following by a specified time: 
Actions required: 

  1. Inform families of children with medical conditions requiring medication that the child cannot attend until all required documentation has been completed. 
  2. Inform all families of the requirements of the notice.
  3. Provide the ESB with evidence of communication regarding the contents of the notice has been sent to parents. 
  4. Provide evidence that a full medication audit has been conducted, confirming that all required medical management plans, medication agreements, medications, and records are complete, current, and compliant. 
  5. Conduct a comprehensive risk assessment for the service’s entry and side yard and provide a copy to the Education Standards Board. The assessment must address proposed temporary risk mitigation measures for the damaged fencing, the exposed sharp aluminium edge, and the missing strut on the walkway.
  6. Provide rectification plans and an implementation timeline demonstrating how and when the issues identified in points 5–8 will be rectified. 
  7. Provide evidence that all staff, including casual employees, have enrolled in external training focused on effective supervision practices. 

Children First Early Education Angle Vale (SE-00016759)

Address: 113 Heaslip Road, Angle Vale SA 5117 

Approved Provider: 29th Edge Pty Ltd ATF 29th Edge Unit Trust (PR-40036341)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 126 Centre-based services—general educator qualifications
  • Regulation 133 Requirement or early childhood teacher—centre-based services—60 to 80 children
  • Regulation 134 Requirement for early childhood teacher—centre-based services—more than 80 children
  • Regulation 170 Policies and procedures to be followed

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 24 December 2025, requiring the following by a specified date:

  1. Provide evidence that a full medication documentation audit has been completed and that all medication and associated records are current and accurate.
  2. Provide evidence that all staff are informed of children diagnosed with a medical condition and understand how to appropriately respond in a medical emergency.
  3. Provide evidence that service addressed the requirement of Regulation 133 and where relevant Regulation 134 between 14 November 2025 and 19 December 2025.
  4. Provide a plan outlining how the service will be compliant with Regulation 126(1), Regulation 133 and where relevant Regulation 134 between 19 December 2025 and 19 June 2026. 

Swallowcliffe Preschool (SE-00011009)

Address: Oldford Street & Swallowcliffe Road, Davoren Park SA 5113.

Approved Provider: Department for Education (PR-00006069)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 – Offence to inadequately supervise children
  • Section 167(1) - Offence relating to protection of children from harm and hazard 
  • Section 217 - Offence to fail to comply with notice or requirement   

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 24 December 2025 requiring the following by a specific date:  

  1. Evidence that the service has eliminated the egress risk created by the garden bed, and at any other areas where low fences are present.
  2. Clarification regarding the differing egress risk levels identified in the Safety and Risk Management Plan and the Service Risk Management Plan. 
  3. Provide an updated Supervision Plan for the service.
  4. Provide evidence of staffing to children ratios for 2026 and the number of children requiring one to one staffing as a result of any Safety and Risk Management Plan or Inclusion Support Funding.
  5. Evidence of any additional long term risk mitigation strategies identified and timelines for their implementation.

Elizabeth North Preschool (SE-00010318)

Address: 141 Woodford Road, Elizabeth North, SA 5113. 

Approved Provider: Department for Education (PR-00006069)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167(1) - Offence relating to protection of children from harm and hazard 
  • Regulation 103 - Premises, furniture and equipment to be safe, clean and in good repair

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 16th December 2025 requiring the following by a specified time: 

  1. Evidence of repair to the perimeter fence around the preschool to ensure that the area is secure and does not pose a hazard to children. 
  2. Evidence of risk mitigations regarding the brick step jutting out under the perimeter fence near the entrance to the service. 
  3. Evidence of risk mitigation or repair to the walkways within the yard space to prevent trip and falls risks from uneven paving surfaces. 
  4. Evidence of repair to the peeling paint observed on the veranda structure. 
  5. Evidence that safety plugs have been inserted into all accessible power points across the indoor and outdoor areas. 

Mini Gems Children's Centre (SE-00010635)

Address: Lot 19 Paxton Road, Coober Pedy SA 5723

Approved Provider: District Council of Coober Pedy (PR-00006074)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167(2) – Offence relating to protection of children from harm and hazards 
  • Section 174 - Offence to fail to notify certain information to Regulatory Authority
  • Section 175 – Offence relation to requirement to keep enrolment and other documents
  • Regulation 84C - Risk assessment for purposes of sleep and rest policies and procedures
  • Regulation 97(3) – Emergency and evacuation procedures 
  • Regulation 103 - Premises, furniture and equipment to be safe clean, and in good repair  
  • Regulation 126 (1) – Centre based services – general educator qualifications 
  • Regulation 170 – Policies and procedures to be followed 
  • Regulation 173 – Prescribed information to be displayed—education and care service other than a family day care service

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 15 December 2025, requiring the following by a specified time: 

Actions Required by a specified time: 

  1. Provide evidence that the premises are safe, clean and in good condition with all non-compliance identified above rectified.   
  2. Provide documentation confirming that building repair work has been scheduled. Include details of the specific rectifications planned and the expected completion date for each.
  3. Provide evidence that a service wide medication audit has been completed and that all medication records and medical documentation is compliant. 
  4. Provide evidence that all risk assessments required under Regulation 168 have been reviewed and are current. 
  5. Provide evidence that all emergency evacuation and procedure maps have been updated and are placed at their corresponding exit. 
  6. Provide a plan outlining how the service will be compliant with Regulation 126(1) between 5 January 2026 and 10 April 2026.  
  7. Provide evidence that notifications to the ESB for the flooding incidents and electrical fire have been submitted.
  8. Provide evidence that all educators have participated in an in-person training regarding the Service’s reporting requirements under the National Law.

O'Halloran Hill Kindergarten Inc. (SE-00010746)

Address: Wren Street, O'Halloran Hill, SA 5158.

Approved Provider: Department for Education (PR-00006069)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167(1) - Offence relating to protection of children from harm and hazard  
  • Section 173(2)(c).  - Offence to fail to notify certain circumstances to Regulatory Authority
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 112 – Nappy change facilities

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 28 November 2025 requiring the following a specified time: 

  1. Provide independent expert advice that includes a comprehensive assessment of the deteriorating retaining walls, considering their impact on safety, stability, and functionality of the remaining yard areas, and outlining any recommendations for remedial action or risk mitigation.
  2. Provide confirmation that a notification has been made to the ESB regarding a change to the physical premises. 
  3. Provide evidence that the premises and equipment are safe, clean and in good repair, with hazards identified in the notice rectified.
  4. Provide rectification plans and an implementation timeline demonstrating how and when the issues identified in the notice will be fully addressed.

Edge Early Learning Virginia (SE-40011894)

Address: Lot 4003 Juniper Boulevard, Virginia SA 5120

Approved Provider: Edge Early Learning South Australia Pty Ltd (PR-40027595)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened:

  • Section 169 – Offence relating to staffing arrangements
  • Section 174(2) – Offence to fail to notify certain information to the Regulatory Authority
  • Regulation 92 – Medication Record
  • Regulation 155 – Interactions with children 
  • Regulation 170 – Policies and procedures to be followed 

Action Taken: 
The Service Approval has been amended (Section 55(1) of the National Law) on 29 October 2025 to include the following conditions:
Effective from 30 October 2025 until 1 May 2026, the following conditions are imposed on Edge Early Learning Virginia Service Approval:

  1. The Service's Area Manager must conduct daily check-ins with the Nominated Supervisor and document all incidents, near misses, enrolment enquiries, parent complaints, and feedback received from the previous operating day.
  2. The Area Manager must be physically present at the Service for at least one full day per week in a non-contact capacity.
  3. The roles of Service Director and Assistant Director must be classified as non-contact and must not participate in the provision of education and care to children.
  4. The Service must not accept student placements. 

Happy Haven OSHC 

Compliance Type: Enforceable Undertaking         

Approved Provider: Happy Haven OSHC Pty Ltd (PR-40001361)

Approved Provider Address: 434 Montague Road, Modbury North, SA 5092

Reason for Enforceable Undertaking: 
The Regulatory Authority alleges that Happy Haven OSHC Pty Ltd has failed to comply with section 19(2) of the National Law, which makes it a condition of a provider approval that the approved provider must comply with the law.

Date of agreed Undertaking:
From 7 November 2025 until 30 November 2026, Happy Haven OSHC undertakes to address the following key areas:

  • Organisational Strategy 
  • Administration Support and Oversight 
  • Workforce and Performance 
  • Governance and Reporting 

Happy Haven offer these undertakings as a proactive demonstration of their commitment to continuous improvement and voluntary compliance. 
Further to that, Happy Haven undertakes to provide the Regulatory Authority with evidence of the following undertakings:

  1. Establish and maintain a structured plan that embeds consistent engagement of Educational Leaders across all services, including service visit requirements, while implementing strategies that support career progression and strengthen pathways into educational leadership roles.
  2. Complete a review of Serious Incident reporting.
  3. Develop and implement a risk-informed allocation plan for Relationship Managers and Professional Development Advisors to ensure robust, ongoing oversight across services that includes monthly service visits, where the following key activities are undertaken and recorded:
    - Medication audits
    - Behavioural plan reviews
    - Service Leader professional development sessions
    - Site specific training on supervision practices
  4. Review and update all position descriptions across all roles, providing clarity on key duties as they relate to child safety.
  5. Undertake a review of services operating with a sole educator and with low utilisation, provide a report with recommendations on service viability and how to manage the risks posed by these services to the ESB.
  6. Ensure information required under Regulation 168 is published online and publicly accessible.  
  7. Conduct a staff survey and a parent engagement survey, provide results to the ESB. 
  8. Conduct a review of waiver usage across all services and develop site-specific waiver exit plans, outlining clear timelines and strategies for reducing reliance on waivers.
  9. Develop and introduce a monthly case study process that reviews incident reports, examines actions taken by Happy Haven, the ESB, and explores underlying causes to enhance transparency, build understanding among onsite teams, and demystify decision-making and outcomes. 
  10. Agree not to apply for service approval, or transfer of service approval for new services in South Australia.
  11. Happy Haven OSHC is to provide the ESB with a detailed register of all educators employed by Happy Haven OSHC. 
  12. Meet with the ESB monthly, to discuss performance against the undertaking. 
  13. Notify the ESB in writing, within 48 hours, if it becomes aware of any matter which will have the effect that Happy Haven is not able to comply with any condition of the undertaking. 
  14. Understand that the ESB reserves the right to conduct inspections at any Happy Haven service during the Term of the undertaking in accordance with the National Law and National Regulations and take action proportionate to the risk presented. 


Steps taken: 
To support Happy Haven OSHC ongoing compliance with the National Law and Regulations, the ESB has accepted a written undertaking voluntarily provided by Happy Haven OSHC in line with the terms above and will monitor compliance with this undertaking over the duration. 
Failure to comply with the undertaking may result in the ESB pursuing further enforcement action, including prosecution.

Edge Early Learning South Australia 

Compliance Type: Enforceable Undertaking                                                                                         

Approved Provider: Edge Early Learning South Australia Pty Ltd

Approved Provider Address: 70 Cordelia Street, South Brisbane QLD 4101

Reason for Enforceable Undertaking: 
The Regulatory Authority alleges that Edge Early Learning has failed to comply with section 19(2) of the National Law, which makes it a condition of a provider approval that the approved provider must comply with the law.

Date of agreed Undertaking: 
28 August 2025 

Details of Enforceable Undertaking: 
For a period of 12 months, through to 28 August 2026, Edge Early Learning undertakes to address the following key areas:

  • Approved Provider Leadership and Oversight
  • Staff Recruitment, Induction and Ongoing Professional Development
  • Educator Conduct and Children’s Safety
  • Edge Early Learning Service and Undertaking Governance

Edge Early Learning undertakes to: 

  1. Implement an organisational structure to have one (1) Area Manager to five (5) services.
  2. Require Area Managers to undertake a visit to each service they are responsible for at least once per fortnight. 
  3. Hold quarterly all-staff meetings, either in person or virtually, to provide a comprehensive overview of operational compliance. These sessions are to be led by the Chief Executive Officer or Head of Quality, Safety and Wellbeing, who outline key themes of non-compliance and present actions for improvement across South Australian services. 
  4. Within six weeks of the undertaking commencing, Edge is to engage an external organisational psychologist to undertake a staff engagement survey, focusing what staff believe they need in order to deliver quality and safe education and care. 
  5. Within twelve weeks of the undertaking commencing, Edge is to provide the ESB with a copy of the organisational psychologist’s report and staff engagement survey results, as well as an action plan to deliver against. 
  6. Within four weeks of the undertaking commencing, Edge is to engage an external consultant to review and within twelve weeks of the undertaking commencing, provide updated policies and procedures on recruitment, induction and ongoing professional development. 
  7. Edge is to provide the ESB with a monthly register of all staff employed by Edge at services in South Australia. 
  8. Commencing four weeks after the Undertaking commencing, on a quarterly basis Edge is to provide evidence to the ESB of induction and ongoing professional development training provided to staff.
  9. Implement a reduced ratio of 1:9 children for children aged 36-months up to and including preschool age. 
  10. Within two weeks of the undertaking commencing, the Head of Quality, Safety and Wellbeing will complete a review and update of the policy and procedure on supervision and head counts. This will be implemented within six weeks of the policy and procedure being finalised. 
  11. Within four weeks of the undertaking commencing, Edge is to ensure induction of new staff includes food safety training as well as a bi-annual refresher. Evidence of implementation is to be provided to the ESB.
  12. Ensure that where a child has a known allergen, the Nominated Supervisor or Responsible Person observes and signs off on the child being provided with the correct food, with monthly reporting provided to the ESB. 
  13. Not apply to open or transfer services in South Australia for the duration of the undertaking (Twelve Months). 
  14. Meet with the ESB monthly, to discuss performance against the undertaking. 
  15. Notify the ESB in writing, within 48 hours, if it becomes aware of any matter which will have the effect that Edge is not able to comply with any condition of the undertaking. 
  16. Understand that the ESB reserves the right to conduct inspections at any Edge service during the Term of the undertaking in accordance with the National Law and National Regulations and take action proportionate to the risk presented.


Steps taken: 
To support Edge Early Learning’s ongoing compliance with the National Law and Regulations, the Regulatory Authority has accepted a written undertaking voluntarily provided by Edge Early Learning in line with the terms above and will monitor compliance with this undertaking over its 12-month duration. 

Failure to comply with the undertaking may result in the Regulatory Authority pursuing further enforcement action, including prosecution.