Current compliance action

Sections in this page

Loading...

Statutory compliance actions issue by type and year 

Type 2025-26 (FYTD) 2024-25 2023-24 2022-23
Emergency action notice 65 20 7 14
Compliance notice 134 20 21 12
Direction to exclude inappropriate persons 1 0 0 1
Prohibition notice 6 5 3 7
Condition imposed 331 57 70 42
Enforceable undertaking 19 10 2 9
Compliance direction issued  5 0 0 0
Direction to suspend staff or volunteer (not FDC educator) 2 0 0 0
Total 563 112 103 85

Table last updated: 22 May 2026

In this list, the National Law SA (below) means the Education and Care Services National Law (South Australia). National Regulations means the Education and Care Services National Regulations 2011.

St Peter's Woodlands Early Learning Centre (SE-00013650)

Address: 39 Partridge Street, Glenelg, SA 5045

Approved Provider: St Peter's Woodlands Grammar School (PR-00007908)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 (1) – Offence relating to protection of children from harm and hazard
  • Regulation 92 (1) – Medication record

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 6 May 2026 requiring the following by a specified time:

  1. Conduct an audit of all enrolled children who require medication to confirm that prescribed medication and supporting medical documentation are accurate and current, and that families have been informed that a child must not attend the service unless current medication and documentation are provided.

Blueskies Early Learning Centre (SE-00010181)

Address: 17 Famechon Crescent, MODBURY NORTH, SA 5092

Approved Provider: Smartcare Solutions Pty. Ltd. (PR-400366356)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 – Offence to inadequately supervise children 
  • Section 167 – Offence relating to protection of children from harm and hazards
  • Regulation 77 – Health, hygiene and safe food practices
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 8 May 2026 requiring the following by a specified time: 

  1. Implement a daily yard check, to be completed by the designated Responsible Person, to ensure all outdoor gates remain closed and securely latched at all times and that resources are in kept clean and in good repair.
  2. Replace temporary fencing with a securely installed, compliant barrier that effectively restricts access to hazardous rear areas.
  3. Replace the front fence panel to eliminate footholds and prevent climbing and possible egress.
  4. Anchor the tall storage unit to the wall in accordance with safety requirements to reduce the tip-over risk. 
  5. Remove the plant pots from the rear boundary fence.
  6. Repair or replace the raised garden bed to remove sharp edges and ensure it is safe.
  7. Remove toys from the nappy change area and store them in an appropriate, hygienic location.
  8. Discard all service supplied drink bottles and replace with new bottles ensuring these are stored in a hygienic manner.
  9. Undertake a review of supervision and staffing arrangements and implement a plan to ensure ratios are maintained at all times, including establishing alternative toileting access or procedures to support outdoor play.
  10. Remove all loose astro turf to eliminate tripping hazards.
  11. Remove and dispose of broken or rusted resources in the outdoor area.
  12. Clear excess outdoor clutter and trim vegetation to maintain visibility and enable effective hazard inspections.
  13. Clean and treat mould-affected outdoor flooring.
  14. Engage a contractor to conduct a deep clean of the entire service.
  15. Undertake a review of current cleaning procedures and implement a daily cleaning schedule that is to be signed off by the designated Responsible Person. 
  16. Engage a licensed contractor to investigate and address potential mould sources in the toddler room; clean and remediate as required.
  17. Develop and implement a protocol to ensure all tables and high-chairs are cleaned and sanitised prior to meals, with completion checked and formally signed off by the responsible educator.
  18. Develop and implement daily procedures to maintain the portable handwashing sink after each use and prevent overflow or leakage, with completion reviewed and formally signed off by the Responsible Person.

The Heights Primary School OSHC (SE-00011032)

Address: Brunel Drive, Modbury Heights 5092, SA 

Approved Provider: The Heights School Council Inc (PR-00006408)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children 
  • Section 167(1) – Offence relating to protection of children from harm and hazard
  • Section 172(1)(a)(b)(d) – Offence to fail to display prescribed information 
  • Section 173(1)(b)(2)(b) – Offence to fail to notify certain circumstances to Regulatory Authority
  • Regulation 84C – Risk assessment for purposes of sleep and rest policies and procedures
  • Regulation 92(3)(b) – Medication Record
  • Regulation 95(a) – Procedure for administration of medication
  • Regulation 97(2)(3)(a)(b) – Emergency and evacuation procedures
  • Regulation 168(2)(a)(v)(j) – Education and care service must have policies and procedures
  • Regulation 170(1) – Policies and procedures to be followed

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 8 May 2026, requiring the following by a specified time: 

  1. Provide evidence that supervision procedures are being implemented consistently, with strengthened arrangements to ensure all children remain within sight and hearing of an educator at all times (including during transitions, outdoor play, access to belongings, and arrival from school-based duties). Evidence must include updated supervision procedures and an educator positioning plan/supervision map demonstrating how children are prevented from moving between areas unsupervised.
  2. Provide evidence that all OSHC staff have received external supervision training aligned with the service’s supervision policy, including attendance records and individual reflections.
  3. Provide evidence that risk controls have been implemented to protect children from foreseeable harm and hazards across all playground/outdoor environments. Evidence must include a current risk assessment for outdoor environments and documented controls to prevent unsafe access to high risk structures (including how controls will be monitored and enforced).
  4. Provide evidence that all prescribed information (including the provider approval, service approval, and current National Quality Standard rating) is displayed in a location that is clearly visible and accessible to families and visitors at all times.
  5. Provide evidence that notification processes have been strengthened to ensure prescribed changes to Persons with Management or Control and Nominated Supervisors are identified and notified to the Regulatory Authority within the required timeframes. Evidence must include the updated procedure/checklist and confirmation that current PMC and Nominated Supervisor details have been accurately lodged or updated through NQA ITS.
  6. Provide evidence that all required policies and procedures are in place, up to date, accessible to educators, and available at the service at all times. This must include the sleep and rest policy, the interactions with children policy, and the delivery and collection procedure for children returning from school based duties or activities (including crossing duty). Evidence must include confirmation that the current versions have been implemented and communicated to staff.
  7. Provide evidence that a sleep and rest risk assessment has been developed and implemented to support the service’s sleep and rest policies and procedures, including that risks associated with sleep and rest practices have been identified, assessed, and addressed.
  8. Provide evidence that the Medical Conditions Policy is implemented consistently. Evidence must include updated procedures/checklists and compliant samples demonstrating that:
    - all medical management plans and risk minimisation plans are current, authorised, and include all required information (including photographs where required);
    - risk minimisation plans identify clear controls and strategies to minimise risks (not solely listing medication); and
    - medication is signed in by families as required.
  9. Provide evidence that all medication held on site is current, within expiry, and suitable for use, and that a process is in place to identify, remove, and replace expired medication promptly. Evidence must include the medication register/check process and confirmation that any expired medication has been removed and replaced.
  10. Provide evidence that an emergency risk assessment has been developed and implemented, identifying and assessing the types of potential emergencies that may occur at the service.
  11. Provide evidence that the Emergency Procedures Policy is being followed, including that evacuation, invacuation, and lockdown rehearsals have been conducted within the last three months and that each rehearsal has been documented and evaluated. Evidence must include the most recent drill records (date, scenario, attendance, and debrief/evaluation) and a schedule of rehearsals demonstrating how the service will ensure these are conducted at least every three months.
  12. Provide evidence that evacuation diagrams and instructions are displayed at each exit in the OSHC main room and are visible and accessible to educators, children, and visitors.
  13. Implement a structured induction process for all new OSHC employees that includes training on all current service policies, procedures and risk assessments; a competency assessment to demonstrate understanding and application of training; and a signed register confirming each new employee has completed the required training and has been assessed as competent. Provide evidence of this process, including an example of the induction training program and an example of the competency/register documentation used by the service
  14. Implement annual refresher training for all employees that address all current service policies, procedures and risk assessments. Provide evidence of this, including an example of the refresher training program and documentation on how completion is recorded.  

Clare Primary School OHSC (SE-00010247)

Address: 137 Main North Road, CLARE, SA, 5453

Approved Provider: Clare Primary School Council Inc (PR-00006051)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 84C — Sleep and rest policies and procedures
  • Regulation 84B(e) — Sleep and rest policies and procedures
  • Regulation 90(1)(c) — Medical conditions policy
  • Regulation 95(a)(i) — Procedure for administration of medication
  • Regulation 97(2) - Emergency and evacuation procedures.
  • Regulation 97(3)(a) — Emergency and evacuation procedures
  • Regulation 97(3)(b) — Emergency and evacuation procedures
  • Regulation 155 (c) and (d) - Interactions with children
  • Regulation 168 (2)(f) - Education and care services are required to have policies and procedures in place for the delivery and collection of children.
  • Regulation 168(2)(h) — Policies and procedures

Action Taken: 

Issue of Compliance Notice (Section 177 of the National Law) on 07 May 2026 requiring the following by a specified time:

  1. Develop, implement and provide evidence of documented procedures for managing and recording children’s sleep and rest periods, including records that capture the time, duration, and supervision of sleep and rest, and demonstrate that these procedures are consistently applied in practice.
  2. Develop, implement and provide evidence of a documented sleep and rest risk assessment that identifies hazards associated with the service environment, outlines control measures, and demonstrates how these measures ensure the safety, health and wellbeing of children during sleep and rest periods.
  3. Develop, implement and provide evidence that, for each child with a diagnosed medical condition, the service maintains current and complete medical management documentation, including a medical management plan, risk minimisation plan, and communication plan, and demonstrates that these documents are accessible to educators and consistently implemented in practice.
  4. Conduct an audit of all medication held for enrolled children and provide evidence that all medication and associated medical management documentation are current and complete, and that families have been formally notified of, and have provided, any required updates prior to the child attending the service.
  5. Develop, implement and provide evidence of a documented emergency and evacuation risk assessment that identifies potential emergency scenarios relevant to the service, and outlines procedures to be followed in each circumstance.
  6. Develop, implement and provide evidence of a system to ensure that emergency and evacuation procedures are rehearsed at least every three months with all staff members, volunteers, and children present at the service, with records demonstrating the date, participants, scenarios rehearsed, and outcomes of each rehearsal
  7. Develop, implement and provide evidence of procedures to ensure that all children are accounted for during emergency and evacuation rehearsals, including documented attendance checks, verification processes, and records demonstrating that all children have been accounted for during each rehearsal.
  8. Develop, implement and provide evidence of procedures and training to ensure that all educators apply appropriate behaviour guidance strategies, and that practices do not result in physical restriction, distress, or harm to children, including records demonstrating educator understanding and implementation in practice.
  9. Develop, implement and provide evidence of documented procedures and risk assessments for the safe collection and supervision of children travelling to and from the service by bus, including where buses are required to park on the opposite side of a main road, and demonstrate that appropriate supervision and control measures are implemented in practice.
  10. Develop, implement and provide evidence of documented safe toileting procedures appropriate to the service environment, including where toilets are located away from the main areas occupied by children, and demonstrate that appropriate supervision arrangements are implemented in practice.

Calvary Lutheran Primary School OSHC (SE-00010889)

Address: 5 Windsong Ct, Morphett Vale, SA, 5162

Approved Provider: Camp Australia Pty Limited (PR-00002539)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 (1) – Offence relating to protection of children from harm and hazards
  • Regulation 95 – Procedure for administration of medication

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 6 May 2026 requiring the following by a specified time:

  1. Develop and implement a documented procedure for identifying educators competent to implement children’s medical management plans, recording educator competencies, and rostering competent educators to ensure a suitably trained educator is always present when a child requiring medication attends the service. 
  2. Develop and implement a training program for all educators in medication administration and the implementation of medical management plans and provide evidence that all educators have completed the training and formally acknowledged their responsibilities in relation to these requirements.

Pimpala Primary School OSHC (SE-00010788)

Address: 24 Vanstone Ave, Morphett Vale, SA 5162 

Approved Provider: Pimpala Primary School Council Inc (PR-00006283)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 90 -Medical conditions policy
  • Regulation 95 (b) - Procedure for administration of medication
  • Regulation 170 - Policies and procedures to be followed
  • Section 56 (A) - Notice of change of a nominated supervisor’s name or contact details
  • Section 167 - Offence relating to protection of children from harm and hazards

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 6 May 2026, requiring the following by a specified time: 

  1. Deliver in-person training to the all service staff on their roles and responsibilities specific to medication management, administration and storage at the service. 
  2. Develop a site specific daily medication management procedure and checklist. This must include evidence that two specifically named staff members have delegated responsibility. Both must sight and sign in real time to confirm that medication is administered in accordance with the child’s medication administration plan. 
  3. Conduct an audit of all enrolled children’s medical management documentation and medication records ensuring:
    - All medication is in date, in original packaging, and clearly labelled with the child’s name and dosage; and
    - All children requiring medication or medical management have a current medical management form, risk minimisation plan, medication administration plan, and where applicable, an action plan (including asthma, allergies, anaphylaxis, diabetes, or other relevant conditions). 
  4. Remove all expired medication and outdated documentation from the service

Edge Early Learning Flagstaff Hill (SE-00017219)

Address: 66-68 Bolton Court, Flagstaff Hill, SA 5159 

Approved Provider: EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Action Taken: 
Pursuant to Section 55 (2) of the National Law, the following conditions have been imposed and take effect from 6:30AM ACST on Wednesday 6 May 2026: 

  • Until a date determined by the Regulatory Authority, the service must not accept any new enrolments of children with known allergens, intolerances, or dietary requirements.
  • Until a date determined by the Regulatory Authority, the service must operate with an educator not included within ratio to supervise daily operations within each room. This information is to be made available at the request of Education Standards Board. The educator will be responsible for the following tasks:
    - Conducting and recording 10-minute sleep checks
    - Observing mealtimes and ensuring the Special Dietary Meal Check Form is completed.
  • Until a date determined by the Regulatory Authority, the Nominated Supervisor and Assistant Director are excluded from ratio calculations and must operate in a non-contact capacity.

1st Impressions Early Learning Centre (SE-40010820)

Address: 179-181 Main Nort Road NAILSWORTH SA 5083

Approved Provider: 1st Impressions Education Group Pty Ltd (PR-40008896)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 – Offence relating to protection of children from harm and hazards
  • Regulation 97 – Emergency and evacuation procedures
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 4 May 2026 requiring the following by a specified time: 

  1. Develop and implement a risk assessment and supervision plan that addresses the following:
    a. Egress and fall risks posed by the planter boxes in the upstairs outdoor play area.
    b. Egress risks posed by the locking mechanism on the glass door in the upstairs outdoor area.
    c. Supervision risks posed by the accessible store room in the outdoor yard.
  2. Deliver in person training to all service staff on the risk assessments and supervision plans identified in Action 1. Maintain records of staff attendance, with training completion signed off by the Nominated Supervisor. 
  3. Insert child-safe protective coverings in all power points accessible to children in the outdoor yard.
  4. Replace the rusted door fixture in the upstairs bathroom to ensure it is safe, clean and in good repair. 
  5. Remove and replace all chairs in the ground level outdoor yard.
  6. Ensure emergency exit signage in the upstairs outdoor play area is repositioned so it is clearly visible at all times and effectively supports evacuation procedures.
  7. Replace the floor coverings in the nursery area to provide a safe, even and stable surface suitable for young children. 

Westcare Early Learning Centre Pty Ltd

Approved Provider: Westcare Early Learning Centre Pty Ltd (PR-40030595) 

Approved Provider Address: 381 Anzac Highway, CAMDEN PARK SA 5038 

Date of agreed Undertaking: 
18 May 2026

Details of Enforceable Undertaking: 
Westcare offers these undertakings as a proactive demonstration of their commitment to continuous improvement and voluntary compliance. Further to that, Westcare undertakes to provide the Regulatory Authority with evidence of the following undertakings:

  1. by 30 June 2026, Westcare will engage an external consultant to undertake the following:
    a. review and provide updated policies and procedures on recruitment, induction and ongoing professional development.
    b. develop and implement a monthly compliance self-assessment for the following areas:
    - Medication audits
    - Sleep check audits
    - Headcounts and ratio management
    - Incident, injury, trauma and illness reporting
    - Behavioural plan reviews
    - Service Leader professional development sessions
    - Site specific training on supervision practices
    c. develop and implement a serious incident reporting protocol and provide training to all staff
    d. complete a review of Serious Incident reporting with a focus on 
    - strengthening initial response protocols
    - improving the identification and specification of risk mitigants
    - streamlining communication process between Service Leaders, Educators and Families
  2. by 30 June 2026, Westcare will provide a monthly training schedule for in-person professional development training to be delivered to all staff.
  3. by 17 July 2026, Westcare will restructure leadership and governance arrangements by:
    a. appointing two suitably qualified Nominated Supervisors (one per service)
    b. transitioning the Approved Provider from a service-level operational role to a strategic oversight and governance role, with accountability for system oversight, compliance monitoring, and leadership support across both services.
  4. by 31 July 2026, Westcare will complete professional development for the Approved Provider and Service Leaders in the following areas:
    - leadership and governance
    - accountability and performance management
  5. by 31 August 2026, Westcare undertakes to ensure that a designated additional support person, independent of onsite Service Leaders and Nominated Supervisors is appointed and readily accessible to all staff across both services during operating hours. The designated support person may perform other duties but must have sufficient capacity and availability to be accessible to staff as required, for the purpose of:
    a. providing authoritative advice and guidance on compliance obligations under the National Law and National Regulations
    b. supporting the timely identification, escalation, and reporting of incidents, injuries, child safety concerns, and complaints.
  6. by 31 August 2026 Westcare undertakes that CCTV footage will be retained and readily available for a minimum period of four (4) weeks.
  7. by 31 August 2026, review and update all position descriptions across all roles, providing clarity on key duties as they relate to child safety.
  8. notify the ESB in writing, within 48 hours, if it becomes aware of any matter which will have the effect that Westcare is not able to comply with any condition of the undertaking.
  9. not apply to open or transfer services in South Australia for the duration of the undertaking.
  10. meet with the Regulatory Authority on the following months, or at any time the Regulatory Authority requests to discuss performance against the undertaking:
    a. July 2026
    b. August 2026
    c. September 2026
    d. November 2026
    e. January 2027
    f. March 2027
    g. May 2027

Steps taken: 
To support Westcare’s ongoing compliance with the National Law and Regulations, the Regulatory Authority has accepted a written undertaking voluntarily provided by Westcare in line with the terms above and will monitor compliance with this undertaking over its duration. 
Failure to comply with the undertaking may result in the Regulatory Authority pursuing further enforcement action, including prosecution.

Happy Haven OSHC Modbury South (SE-00010652)

Address: 8 Dampier Avenue Hope Valley SA 5090

Approved Provider: HAPPY HAVEN OSHC PTY LTD (PR-40001361)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 – Offence to inadequately supervise children
  • Section 167 – Offence relating to protection of children from harm and hazards
  • Section 172(1) – Offence to fail to display prescribed information
  • Section 175I(3) - Offences relating to possession or control of personal devices—persons working directly with children
  • Regulation 74 - Documenting of child assessments or evaluations for delivery of educational program
  • Regulation 75 - Information about educational program to be kept available
  • Regulation 84A - Sleep and rest
  • Regulation 97 – Emergency and evacuation procedures
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 171 - Policies and procedures to be kept available 
  • Regulation 168 - Education and care service must have policies and procedures

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 5 May 2026, requiring the following by a specified time: 

  1. Secure all identified ingress risks, including locking or otherwise controlling the mezzanine rear door and ancillary room doors, and implement a documented risk assessment with appropriate supervision controls to ensure safe and adequately supervised access to external toilets at all times.
  2. Deliver in-person training to all service staff on the requirements set out in Section 175I of the National Law, and obtain signed acknowledgement from each staff member confirming completion and understanding of the training.
  3. Undertake a review of the educational program (Regulation 75) and required child assessment and evaluation documentation (Regulation 74) to ensure they are current, in place, and accessible at the service.
  4. Develop and implement a service specific plan that ensures appropriate sleep and rest provisions are available.
  5. Develop a 12-month schedule of planned evacuation and invacuation rehearsals.
  6. Engage a contractor to undertake a comprehensive deep clean of the OSHC premises, including the removal of all clutter.
  7. Implement a daily process to be undertaken by the Educational Leader that ensures hazards are identified, effectively controlled, and recorded, with all records retained on site for a minimum of 30 days.This process must addresses the following hazards:
    - Securing or modifying the compactus to prevent crush or entrapment risks
    - Ensuring all chemicals and sharp implements are locked and inaccessible to children
    - Removing or securing loose cords to eliminate crush, entrapment, and strangulation risks
  8. Conduct a review to ensure all prescribed information and required policies and procedures are correctly displayed and readily accessible on site, including the name and contact phone number of the person responsible for handling complaints. 

Family House Child Care (SE-40015015)

Address: 1 Willow Close, Mount Barker, SA 5251

Approved Provider: Mount Barker Family House Inc (PR-40018129)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 - Offence relating to protection of children from harm and hazards 
  • Regulation 77 - Health, hygiene and safe food practices 
  • Regulation 97 - Emergency and evacuation procedures
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 18 May 2026 requiring the following by a specified time:

  1. Engage a contractor to undertake a deep clean of all indoor and outdoor areas, including resources within the service.
  2. Develop a cleaning audit checklist covering the daily cleaning of all approved spaces and resources. The checklist must include a section for the Responsible Person to review and sign off.
  3. Remove all stored and discarded items from all emergency evacuation routes ensuring it is safely accessible.
  4. Replace all emergency evacuation gates and locking mechanisms. 
  5. Remove all resources and toys that are damaged and in a state of disrepair.
  6. Raise the height of the door handle leading to the un-used outdoor area to a height where it is not accessible to children. 
  7. Create and a schedule for emergency evacuation procedure rehearsals for the next 12 months, ensuring it is compliant with the prescribed timeframes within Regulation 97 of the National Regulations.
  8. Engage a qualified external contractor to fully repair and seal the damaged wall in the infant sleep room, ensuring all exposed concrete is covered, surfaces are smooth, clean, and free from dust, and the area is restored to a safe and hygienic condition. 
  9. Remove and replace the non-compliant emergency cot.
  10. Repair the broken down pipe attached to the shed in the 3-5 year old outdoor play space.
  11. Remove the parachute sheeting above the sandpit.
  12. Remove the makeshift partition within the school readiness area, and all other divider structures within the service that are not adequately anchored.
  13. Ensure all carpet within approved areas is replaced with surfaces that support effective cleaning and infection control.
  14. Remove the tall mirror and drawers located in outdoor space. 
  15. Provide communication to the families of all enrolled children of the service of the directions set out in this notice. 

Edge Early Learning Virginia (SE-40011894)

Address: Lot 4003 Juniper Boulevard Virginia SA

Approved Provider: Edge Early Learning South Australia Pty Ltd  (PR-40027595)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened one of the conditions imposed.

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 13 May 2026 requiring the following by a specified time: 

  1. The service must not accept any new enrolments. 
  2. All staff, including the Chef, Nominated Supervisor and Responsible Persons, must complete targeted training in: 
    a. allergen management 
    b. food safety and preparation controls 
    c. verification and real-time sign-off procedures 
  3. The service must operate with an additional that is not included in educator-to-child ratios to supervise daily operations within each room. The educator must be responsible for the following tasks: .
    a. Observing mealtimes and ensuring the Special Dietary Meal Check Form is completed 
    b. Perform and record daily medication audits 
  4. The Nominated Supervisor and Assistant Director are excluded from educator-to-child ratios and must operate in a non-contact capacity. 

Happy Haven OSHC Loxton (SE-00010584)

Address: Pyap Street, Loxton SA 5333

Approved Provider: Happy Haven OSHC Pty Ltd (PR-40001361)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167- Offence relating to protection of children from harm and hazards 
  • Section 175 - Offence relating to requirement to keep enrolment and other documents 
  • Regulation 84C – Risk Assessment for purposes of sleep and rest policies and procedures
  • Regulation 97(2) – Emergency and evacuation procedures
  • Regulation 97(3) – Emergency and evacuation procedures
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 104 – Fencing

Action Taken: 
Issue of a Compliance Notice (Section 177 of the National Law) on 21 April 2026 requiring the Approved Provider to complete the following actions by a specific time.

  1. Provide evidence that a full audit of all photographs stored on service owned devices has been performed and permanently delete any injury related images taken by staff. 
  2. Provide evidence that the large wooden pallet has been removed from behind the shed and that the associated blind spot risk has been mitigated.
  3. Develop and implement a clear, documented process for the taking, storage, review, and deletion of images, and provide evidence this process is communicated to all staff.
  4. Provide evidence that site specific risk assessments for the purposes of sleep and rest policies and procedures and emergency and evacuation procedures and been reviewed and are current. 
  5. Provide a schedule for emergency evacuation and invacuation rehearsals for the next 12 month period.
  6. Repair the gap at the bottom of the fence in the back corner of the outdoor yard and provide evidence to the ESB.
  7. Provide evidence that picnic tables and other outdoor tables have been cleaned, repaired, or replaced so they are free from chips, dirt, and disrepair.
  8. Provide evidence that café blinds have been cleaned and repaired or replaced so they are fully operational and maintained in good condition.
  9. Provide evidence that sand levels in the sandpit have been replenished to an adequate depth to support safe and appropriate play.
  10. Provide evidence that the sandpit frame has been smoothed, or replaced to address splintering and ensure it is safe for children.
  11. Provide evidence the yard has been maintained to a clean and safe standard, including removal of overgrown weeds, fallen leaves, and excess mulch.

Sturt Street Community Child Care (SE-00012158)

Address: 221/239 Sturt St, Adelaide SA 5000

Approved Provider:  Sturt Street Community School Council Inc (PR-00008820)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 – Offence relating to the protection of children from harm and hazards 
  • Section 170 – Offence related to unauthorised persons on education and care service premises
  • Regulation 90(1)(c)(i) & (iii) – Medication conditions policy 
  • Regulation 95(a) & (b) - Procedure for administration of medication
  • Regulation 103 - Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 155(c) – Interactions with children - maintains at all times the dignity and rights of each child.

Action Taken: 

Issue of Compliance Notice (Section 177 of the National Law) on 21 April 2026, requiring the following by a specified time:  

  1. Provide evidence that electronic sign-in and sign-out devices have been removed from locations near toilets or nappy changing facilities and relocated to locations that ensure children’s dignity and privacy is maintained.
  2. Provide evidence that loose bark material within the Nursery play yard has been removed so that it does not present a choking hazard to children under two years of age.
  3. Develop and implement a  daily process to ensure sandpit covers are removed before children use the area and stored securely away from play spaces. This must include sign off by the Responsible Person before children access the outdoor environment.
  4. Develop and implement an outdoor area risk assessment that clearly identifies hazards that could enable children to climb, fall from height, or exit the premises. The risk assessment must document identified risks, the control measures in place to mitigate them, and include regular review and sign off to ensure hazards are promptly identified and addressed.
  5. Develop and implement a clear process to control access through the northwest gate while children are present. This process must outline how the gate will be secured, how access will be monitored, and staff responsibilities to prevent unauthorised entry by members of the public into areas accessible to children. The process must be communicated to all staff and regularly reviewed to ensure ongoing effectiveness.
  6. Provide evidence that a medication audit has been conducted for all enrolled children who require medication, and that families have been informed of the requirement to ensure medication and supporting medical documentation remain current and consistent prior to attendance at the service.
  7. Provide evidence that all furniture or equipment that is unclean or unsafe, including children’s chairs with visible grime have been removed and replaced.
  8. Provide evidence that the sandpit has been cleaned and replenished to a suitable depth. 

Edge Early Learning Strathalbyn, Braemar Drive (SE-00017362)

Address: 18-16 Braemar Drive, Strathalbyn, SA 5255 

Approved Provider: EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Action Taken: 
Pursuant to Section 55 (2) of the National Law, the following conditions have been imposed and take effect from 6:30AM ACST on Monday 20 April 2026: 

  1. Until a date determined by the Regulatory Authority, the Approved Provider must ensure that no more than 83 children are educated and cared for at the service at any one time.
  2. Until a date determined by the Regulatory Authority, the Service Director and Assistant Director must operate in non-contact capacity and may not be included in child-to-educator ratios at any time.
  3. Until a date determined by the Regulatory Authority, the service must operate with an educator not included within ratio to supervise daily operations within each room. The educator will be responsible for the following tasks:
    - Conducting and digitally recording headcounts every 15 minutes. 
    - Conducting and recording 10-minute sleep checks.

Edge Early Learning Elizabeth Park (SE-00017121) 

Address:  39-41 Yorktown Road, Elizabeth Park SA 5113

Approved Provider: Edge Early Learning South Australia Pty Ltd (PR-40027595) 

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children 
  • Section 167(1) – Offence relating to protection of children from harm and hazard
  • Section 179 – Emergency action notices 

Action Taken: 
Pursuant to Section 55 of the National Law, the following conditions were imposed on to the Service’s Approval from 7 April 2026: 

  1. The service must not accept any new enrolments, other than for children with siblings already enrolled at the service. 
  2. The service must conduct and record headcounts in each room at intervals not exceeding 15 minutes while children are present at the service. Records must be signed off by the Nominated Supervisor or Responsible Person each day. 
  3. The Service Director and Assistant Director must operate in non-contact capacity and may not be included in child to educator ratios at any time
  4. The service must operate with an additional educator who is not counted within the required educator-to-child ratios to supervise daily operations within each room. The educator appointed under this condition must be responsible for observing, recording, and signing off on the following matters:
    - Conducting and digitally recording headcounts every 15 minutes; and 
    - Conducting and digitally recording headcounts during room or space transitions; and
    - Conducting and recording sleep checks at 10-minute intervals. 

Seaton Community Children’s Centre (SE-00010889)

Address: 37 Glenburnie Street, Seaton, SA, 5023

Approved Provider: Seaton Community children’s Centre Inc (PR-00006330)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 (1) – Offence relating to protection of children from harm and hazard
  • Regulation 84C – Risk assessment for purposes of sleep and rest policies and procedures
  • Regulation 92(1) – Medication record
  • Regulation 97 (2) – Emergency and evacuation procedures
  • Regulation 97(3)(a) – Emergency and evacuation procedures
  • Regulation 168 (2) – Policies and procedures

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 30 March 2026 requiring the following by a specified time:

  1. Provide evidence that all parents/guardians of children requiring prescribed medication have been formally advised that children must not attend the service unless a current medical management or action plan, completed by a registered medical practitioner, has been provided to the service.
  2. Provide evidence that the eroded logs used for children’s balancing in the over-2’s yard have been removed.
  3. Provide evidence that all items positioned against or in close proximity to boundary fencing in the kindergarten outdoor area, including the mud kitchen and plastic storage containers, have been relocated or removed to eliminate the risk of children climbing or exiting the premises
  4. Provide evidence that emergency evacuation and emergency invacuation rehearsals have been conducted within legislated timeframes and that each rehearsal has been documented and evaluated in accordance with the service’s emergency and evacuation procedures.
  5. Provide evidence that the service has developed, implemented, and reviewed current sleep and rest and emergency risk assessments that identify foreseeable hazards and outline risk control measures to ensure children’s safety, health and wellbeing.
  6. Provide current versions of the Medication Policy, Interactions with Children Policy, and Delivery and Collection of Children Policy that meet the requirements of the Education and Care Services National Regulations and are available for inspection.

Athelstone Preschool (SE-00010144)

Address: 333 Gorge Road, Athelstone, SA 5067

Approved Provider: Department of Education (PR-00006069)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 - Offence relating to protection of children from harm and hazards
  • Regulation 90 – Medical conditions policy
  • Regulation 103 - premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 162(a) – Health information to be kept in enrolment record 

Action Taken: 

Issue of Compliance Notice (Section 177 of the National Law) on 12 March 2026, requiring the following by a specified time: 

  1. Remove the trellis panels from the boundary area and ensure the space along the boundary fence remains clear of stored materials.
  2. Repair or replace the damaged section of boundary fencing to ensure the boundary is secure and maintained in good condition.
  3. Undertake a risk assessment of the uneven wooden walkway adjacent to the sandpit and develop a plan to complete works that ensure the surface is level, stable and safe for children.
  4. Ensure hoses are secured and stored when not in use. Provide evidence.
  5. Repair the iron flange beneath the exterior window to remove sharp edges.
  6. Undertake an audit of all internal doors and exit points to ensure appropriate controls are in place to prevent unauthorised egress by children.
  7. Install a lockable gate or door between the children’s indoor area and the kitchen.
  8. Replace the affected decking to ensure the surface is maintained in a safe condition and does not present a risk of injury.
  9. Replace the torn shade sail on the northwest side of the yard.
  10. Repair the damaged flooring and clean and maintain the floor drain to ensure the bathroom area is maintained in a safe, clean and hygienic condition.
  11. Provide a copy of the current Medical Conditions Policy.
  12. Provide updated enrolment records for each enrolled child that include the name, address and telephone number of the registered medical practitioner or medical service.

Brompton Children’s Centre Incorporated (SE-00011776)

Service Address: 1 Wattle Street, Brompton, SA 5007 

Approved Provider: Brompton Children’s Centre Incorporated (PR-0006846)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 90 – Medical conditions policy
  • Regulation 95- Procedure for administration of medication
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 104 – Fencing
  • Regulation 110 – Ventilation and natural lighting
  • Section 167(1)(2) – Offence relating to protection of children from harm and hazards
  • Section 174(2)(c) – Offence to fail to notify certain information to Regulatory Authority

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 12 March 2026 requiring the following by a specific timeframe: 

  1. Evidence that the premises and equipment are safe, clean and in good repair with hazards identified in the notice rectified.
  2. Evidence of how risks associated with the wooden picket fence are managed.
  3. Evidence pharmacy labels for all asthma medications match prescribed directions on Medical Agreement Form and Asthma Action Plan.
  4. Provide plan to demonstrate how the service intends to remove carpets and manage asbestos underneath in the Gumnuts room.
  5. Updated procedure for storing chemicals including storage of keys.
  6. Submit SA12 Notification regarding changes listed above.

Edge Early Learning Plympton (SE-40017544)

Address: 208-212 Anzac Highway PLYMPTON SA 5038 

Approved Provider: EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Action Taken: 
Pursuant to Section 55 of the National Law, the following conditions were imposed on to the Service’s Approval from 9 March 2026

  • The approved provider must ensure that no more than 35 children are educated and cared for at the service at any one time, until a time determined by the Regulatory Authority. 

EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Approved Provider: EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Address: 70 Cordelia St SOUTH BRISBANE QLD 4101

Action Taken: 
Pursuant to Section 23(1) of the National Law, the following conditions were imposed on to the Provider’s Approval from 9 March 2026 

  • The provider must implement and maintain an organisational structure in which no fewer than one (1) Area Manager is responsible for no more than five (5) education and care services.
  • The provider must require each Area Manager to conduct an in-person visit to every service under their oversight at least once per fortnight and must retain records of each visit.
  • The provider must hold quarterly, all-staff meetings for South Australian services, led by the Chief Executive Officer or Head of Quality, Safety and Wellbeing, to present key themes of non-compliance and required actions for improvement, and must retain agendas and attendance records. 
  • The provider must, on the final business day of each month, provide the Regulatory Authority with evidence of induction and ongoing professional development undertaken by all staff employed at South Australian services.
  • The provider must implement and maintain a reduced ratio of one educator to nine children (1:9) for all children aged 36 months up to and including preschool age at all South Australian services
  • The provider must ensure that, where a child has a known allergen, the Nominated Supervisor or Responsible Person personally observes and signs off in real time that the correct food has been provided. Records of each observation and sign-off must be kept and made available to the Regulatory Authority upon request.

Being Hope Valley (SE-00010568)

Address: 1238 Grand Junction Road, Hope Valley, SA, 5090

Approved Provider: Future Stars Early Learning (PR-00005101) 

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 77 – Health, hygiene and safe food practices
  • Regulation 84C – Risk assessment for purposes of sleep and rest policies and procedures
  • Regulation 92(1) – Medication record
  • Regulation 97 – Emergency and evacuation procedures
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 105 – Furniture, materials and equipment
  • Section 165 (1) – Offence to inadequately supervise children
  • Section 167 (1) – Offence relating to protection of children from harm and hazard

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 23 March 2026 requiring the following by a specified time:

  1. Discontinue the use of all cots with improperly sized mattresses until suitable replacements are in place, ensuring mattresses are correctly fitted prior to reuse to prevent the risk of infant entrapment.
  2. Advise parents that children requiring prescribed medication must not attend the service unless a current medical management or action plan completed by a registered medical practitioner has been provided.
  3. Advise parents that children who require over the counter medication must also have a current medication plan in place, completed by a registered medical practitioner, prior to attending the service
  4. Deliver in-person training for all staff, including student educators on effective supervision and provide evidence to the ESB.  
  5. Restrict nursery children’s access to outdoor areas containing bark chips and small rocks until the choking risks have been eliminated. 
  6. Remove unstable equipment in the outdoor environment, including wooden boat structures in poor repair. 
  7. Conduct a comprehensive deep clean and sanitisation of the kindergarten bathroom to address hygiene risks and implement measures to ensure the area is continually maintained to an appropriate hygienic standard, providing evidence to the ESB.
  8. Engage a suitably qualified contractor to assess and address the water damage and mold identified in the kindergarten bathroom, and ensure the area is maintained in a clean and hygienic condition. Provide a copy of the report with actions and risk mitigations to the ESB. 
  9. Implement immediate measures to eliminate identified egress risks associated with the stone retaining wall in the kindergarten outdoor area to prevent children exiting the premises or sustaining injury. 
  10. Provide a current sleep and rest risk assessment and emergency risk assessment that identifies foreseeable hazards and outlines risk control measures to ensure children’s safety. 
  11. Ensure the outdoor environment contains safe and age-appropriate resources to support safe play and supervision. 

Murray Bridge World of Learning (SE-00011057)

Address: 42 Clara Street, Murray Bridge, SA 5253

Approved Provider: G8 (PR-00000898)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 (1) – Offence to inadequately supervise children 
  • Section 167(1) - Offence relating to protection of children from harm and hazard.

Action Taken:
Pursuant to section 55 of the National Law the following conditions were imposed on to the service’s Approval from 17 February 2026.

  1. Until a date determined by the Regulatory Authority, the service must not provide education and care to more than 67 children at a time. 
  2. Until a date determined by the Regulatory Authority, the service must operate with one (1) educator above the minimum educator-to-child ratio requirements across rooms with children aged 12 months or older at all times. 
  3. Until a date determined by the Regulatory Authority, one of either the Service Director or Assistant Director must be onsite each day in a non-contact capacity. This person must not be included in educator-to-child ratio calculations at any time. 
  4. Until a date determined by the Regulatory Authority, the service must conduct and record headcounts in each room at intervals not exceeding 15 minutes while children are present at the service. 

Edge Early Learning Royal Park (SE-40016293)

Address: 162-168 Tapleys Hill Road, ROYAL PARK SA 5014  

Approved Provider: Edge Early Learning South Australia (PR-40027595)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children 
  • Section 167(1) – Offence relating to the protection of children from harm and hazards 

Action Taken: 
Amendment of service approval by the regulatory authority on 9 February 2026. The following conditions are imposed. 

  1. This approval is granted subject to the conditions as set out in Section 51 of Schedule 1 of the Education and Early Childhood Services (Registration and Standards) Act 2011 and any conditions prescribed in the Education and Care Services National Regulations and Education and Early Childhood Services (Registration and Standards) Regulations 2011. 
  2. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must not provide education and care to more than 80 children at a time. 
  3. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must operate with one (1) additional educator above minimum requirements in rooms with children aged 24 months and older, at all times. 
  4. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must conduct and record headcounts every 30 minutes in all rooms at the service. 
  5. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service’s Nominated Supervisor and Assistant Director are excluded from ratio calculations and must operate in a non-contact capacity. 

Eden Academy – Seaford (SE-40026006) 

Address: 12 The Parade, Seaford SA 5169

Approved Provider: Eden Academy Operations Pty Ltd ATF Eden Academy Operations Unit Trust (PR-40021930)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167(1) – Offence relating to the protection of children from harm and hazards 
  • Regulation 77(1)(a) - Health hygiene and safe food practices
  • Regulation 99 – Children leaving the education and care premises
  • Regulation 170 – Policies and procedures to be followed

Action Taken: 
Pursuant to Section 55 of the National Law, the following conditions were imposed on to the Service’s Approval from 30 January 2026:

  1. The service’s Nominated Supervisor and Assistant Centre Manager are excluded from ratio calculations and must operate in a non‑contact capacity.
  2. The service must operate with two (2) educators above the minimum ratio requirements between 7:00am–9:00am and 3:00pm–6:00pm daily. These additional educators must be deployed in a contact, in-room role and are not to be allocated to programming or administrative duties.

Kindy Patch Reynella (SE-00010896) 

Address: 99 Main South Road, Reynella, SA 5161

Approved Provider: G8 Education Limited (PR-00000898)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 – Offence to inadequately supervise children
  • Section 167 – Offence relating to the protection of children from harm and hazards
  • Regulation 109(b) – Toilet and hygiene facilities
  • Regulation 115 - Premises designed to facilitate supervision 
  • Regulation 168(2)(d) – Education and care service must have policies and procedures

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 19 January 2026, requiring the following by a specified time: 

  1. Provide evidence an arborist has been engaged and a strategy implemented to eliminate the risk posed by White Cedar tree fruit in the outdoor Nursery/Toddler area, including removal of all existing fallen fruit.
  2. Provide evidence an arborist has been engaged and a strategy implemented to eliminate the risk posed by Ficus tree fruit in the outdoor Nursery/Toddler area, including removal of all existing fallen fruit.
  3. Provide evidence the internal tyre walls adjacent to the east boundary fence have been filled with sand to the top of the tyre walls, and that this check has been included in daily yard checks at the start and end of each day.
  4. Provide evidence the kindergarten outdoor gate is key-locked at all times and included in daily yard checks at the start and end of each day.
  5. Provide evidence the junior kindergarten outdoor gate is key-locked at all times and included in daily yard checks at the start and end of each day.
  6. Provide evidence the supervision policy has been reviewed to include educator positioning at supervision points, supported by a labelled site diagram.
  7. Provide evidence individually labelled supervision-point signage has been installed in the kindergarten yard.
  8. Provide evidence staff have received external supervision training aligned with G8 Education Limited policy, including attendance records and individual reflections.
  9. Provide evidence an educational building design consultant has been engaged and a strategy identified to enable adequate supervision using minimum ratio requirements in the Nursery/Toddler room.
  10. Provide evidence all stored materials have been removed from toddler toilet door areas to ensure unobstructed access.
  11. Provide evidence all Risk Minimisation Plans for children with medical conditions are current, signed by parents, and implemented prior to the child attending the service.

Happy Haven OSHC 

Compliance Type: Enforceable Undertaking         

Approved Provider: Happy Haven OSHC Pty Ltd (PR-40001361)

Approved Provider Address: 434 Montague Road, Modbury North, SA 5092

Reason for Enforceable Undertaking: 
The Regulatory Authority alleges that Happy Haven OSHC Pty Ltd has failed to comply with section 19(2) of the National Law, which makes it a condition of a provider approval that the approved provider must comply with the law.

Date of agreed Undertaking:
From 7 November 2025 until 30 November 2026, Happy Haven OSHC undertakes to address the following key areas:

  • Organisational Strategy 
  • Administration Support and Oversight 
  • Workforce and Performance 
  • Governance and Reporting 

Happy Haven offer these undertakings as a proactive demonstration of their commitment to continuous improvement and voluntary compliance. 
Further to that, Happy Haven undertakes to provide the Regulatory Authority with evidence of the following undertakings:

  1. Establish and maintain a structured plan that embeds consistent engagement of Educational Leaders across all services, including service visit requirements, while implementing strategies that support career progression and strengthen pathways into educational leadership roles.
  2. Complete a review of Serious Incident reporting.
  3. Develop and implement a risk-informed allocation plan for Relationship Managers and Professional Development Advisors to ensure robust, ongoing oversight across services that includes monthly service visits, where the following key activities are undertaken and recorded:
    - Medication audits
    - Behavioural plan reviews
    - Service Leader professional development sessions
    - Site specific training on supervision practices
  4. Review and update all position descriptions across all roles, providing clarity on key duties as they relate to child safety.
  5. Undertake a review of services operating with a sole educator and with low utilisation, provide a report with recommendations on service viability and how to manage the risks posed by these services to the ESB.
  6. Ensure information required under Regulation 168 is published online and publicly accessible.  
  7. Conduct a staff survey and a parent engagement survey, provide results to the ESB. 
  8. Conduct a review of waiver usage across all services and develop site-specific waiver exit plans, outlining clear timelines and strategies for reducing reliance on waivers.
  9. Develop and introduce a monthly case study process that reviews incident reports, examines actions taken by Happy Haven, the ESB, and explores underlying causes to enhance transparency, build understanding among onsite teams, and demystify decision-making and outcomes. 
  10. Agree not to apply for service approval, or transfer of service approval for new services in South Australia.
  11. Happy Haven OSHC is to provide the ESB with a detailed register of all educators employed by Happy Haven OSHC. 
  12. Meet with the ESB monthly, to discuss performance against the undertaking. 
  13. Notify the ESB in writing, within 48 hours, if it becomes aware of any matter which will have the effect that Happy Haven is not able to comply with any condition of the undertaking. 
  14. Understand that the ESB reserves the right to conduct inspections at any Happy Haven service during the Term of the undertaking in accordance with the National Law and National Regulations and take action proportionate to the risk presented. 

Steps taken: 
To support Happy Haven OSHC ongoing compliance with the National Law and Regulations, the ESB has accepted a written undertaking voluntarily provided by Happy Haven OSHC in line with the terms above and will monitor compliance with this undertaking over the duration. 
Failure to comply with the undertaking may result in the ESB pursuing further enforcement action, including prosecution.