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Statutory compliance actions issue by type and year 

Type 2025-26 (FYTD) 2024-25 2023-24 2022-23
Emergency action notice 58 20 7 14
Compliance notice 100 20 21 12
Direction to exclude inappropriate persons 1 0 0 1
Prohibition notice 6 5 3 7
Condition imposed 272 57 70 42
Enforceable undertaking 17 10 2 9
Compliance direction issued  2 0 0 0
Direction to suspend staff or volunteer (not FDC educator) 1 0 0 0
Total 457 112 103 85

Table last updated: 20 April 2026

In this list, the National Law SA (below) means the Education and Care Services National Law (South Australia). National Regulations means the Education and Care Services National Regulations 2011.

Edge Early Learning Gawler East– (SE-40021094)

Address: Lot 2048 Hartley Walk, Gawler East SA 

Approved Provider: Edge Early Learning South Australia Pty Ltd – PR-40027595

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened one of the conditions imposed.

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 20 April 2026 requiring the following by a specified time: 
The service is not to provide education and care until the following directions have been actioned:

  1. All staff, including the chef, Nominated Supervisor and Responsible Persons, must complete targeted training in:
    - allergen management
    - food safety and preparation controls
    - verification and real time sign off procedures
  2. The chef, Nominated Supervisor, and Responsible Persons must complete 14 hours of direct observation of compliant allergen management and verification practices at another approved education and care service.
  3. The Approved Provider must submit photographic and documentary evidence that all required actions have been completed before applying to resume operations.
  4. The Approved Provider must provide written communication to all enrolled families outlining the contents of this notice.

Edge Early Learning Elizabeth Park (SE-00017121) 

Address:  39-41 Yorktown Road, Elizabeth Park SA 5113

Approved Provider: Edge Early Learning South Australia Pty Ltd (PR-40027595) 

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children 
  • Section 167(1) – Offence relating to protection of children from harm and hazard
  • Section 179 – Emergency action notices 

Action Taken: 
Pursuant to Section 55 of the National Law, the following conditions were imposed on to the Service’s Approval from 7 April 2026: 

  1. The service must not accept any new enrolments, other than for children with siblings already enrolled at the service. 
  2. The service must conduct and record headcounts in each room at intervals not exceeding 15 minutes while children are present at the service. Records must be signed off by the Nominated Supervisor or Responsible Person each day. 
  3. The Service Director and Assistant Director must operate in non-contact capacity and may not be included in child to educator ratios at any time
  4. The service must operate with an additional educator who is not counted within the required educator-to-child ratios to supervise daily operations within each room. The educator appointed under this condition must be responsible for observing, recording, and signing off on the following matters:
    - Conducting and digitally recording headcounts every 15 minutes; and 
    - Conducting and digitally recording headcounts during room or space transitions; and
    - Conducting and recording sleep checks at 10-minute intervals. 

Happy Haven OSHC Glenelg (SE-00010384)

Address: 1 Diagonal Rd, Glenelg East SA, 5023

Approved Provider: HAPPY HAVEN OSHC PTY LTD (PR-40001361)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) Offence to inadequately supervise children
  • Section 167 (1) – Offence relating to protection of children from harm and hazard
  • Regulation 170(1) - Policies and procedures to be followed

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 16 April 2026 requiring the following by a specified time:

  1. The approved provider must immediately cease conducting excursions and transporting children from the service for a period of 14 days from the date of issue of this notice.
  2. The approved provider must notify the parents or authorised nominees of all children enrolled at the service of the issuance of this Emergency Action Notice, including the temporary cessation of excursions and transportation activities, and provide evidence to the Education Standards Board demonstrating that this notification has occurred.
  3. A review of the service’s supervision and transportation procedures has been undertaken to ensure children are actively supervised and accounted for during all transportation and excursion transitions. 
  4. A documented headcount verification procedure has been implemented requiring children to be counted and reconciled: 
    - before boarding transport 
    - after boarding transport 
    - before disembarking transport 
    - after disembarking transport 
  5. The approved provider must ensure that all educators and responsible persons have received and completed training in the service’s supervision and transportation procedures, including requirements for verifying children’s presence during all transportation and excursion transitions.
  6. The approved provider must implement and maintain a system to ensure that headcounts are conducted, recorded and verified at each critical transition point during all transportation and excursion activities.

HAPPY HAVEN OSHC Vale Park (SE-00011081)

Address: 40-56 Ascot Avenue, Vale Park SA, 5081

Approved Provider: HAPPY HAVEN OSHC PTY LTD (PR-40001361)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) Offence to inadequately supervise children
  • Section 167 (1) – Offence relating to protection of children from harm and hazard
  • Regulation 170(1) - Policies and procedures to be followed

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 17 April 2026 requiring the following by a specified time:

  1. The approved provider must immediately cease conducting excursions and transporting children from the service for a period of 14 days from the date of issue of this notice.
  2. The approved provider must notify the parents or authorised nominees of all children enrolled at the service of the issuance of this Emergency Action Notice, including the temporary cessation of excursions and transportation activities, and provide evidence to the Education Standards Board demonstrating that this notification has occurred.
  3. A review of the service’s supervision and transportation procedures has been undertaken to ensure children are actively supervised and accounted for during all transportation and excursion transitions. 
  4. A documented headcount verification procedure has been implemented requiring children to be counted and reconciled: 
    - before boarding transport 
    - after boarding transport 
    - before disembarking transport 
    - after disembarking transport 
  5. The approved provider must ensure that all educators and responsible persons have received and completed training in the service’s supervision and transportation procedures, including requirements for verifying children’s presence during all transportation and excursion transitions.
  6. The approved provider must implement and maintain a system to ensure that headcounts are conducted, recorded and verified at each critical transition point during all transportation and excursion activities.

Seaton Community Children’s Centre (SE-00010889)

Address: 37 Glenburnie Street, Seaton, SA, 5023

Approved Provider: Seaton Community children’s Centre Inc (PR-00006330)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 (1) – Offence relating to protection of children from harm and hazard
  • Regulation 84C – Risk assessment for purposes of sleep and rest policies and procedures
  • Regulation 92(1) – Medication record
  • Regulation 97 (2) – Emergency and evacuation procedures
  • Regulation 97(3)(a) – Emergency and evacuation procedures
  • Regulation 168 (2) – Policies and procedures

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 30 March 2026 requiring the following by a specified time:

  1. Provide evidence that all parents/guardians of children requiring prescribed medication have been formally advised that children must not attend the service unless a current medical management or action plan, completed by a registered medical practitioner, has been provided to the service.
  2. Provide evidence that the eroded logs used for children’s balancing in the over-2’s yard have been removed.
  3. Provide evidence that all items positioned against or in close proximity to boundary fencing in the kindergarten outdoor area, including the mud kitchen and plastic storage containers, have been relocated or removed to eliminate the risk of children climbing or exiting the premises
  4. Provide evidence that emergency evacuation and emergency invacuation rehearsals have been conducted within legislated timeframes and that each rehearsal has been documented and evaluated in accordance with the service’s emergency and evacuation procedures.
  5. Provide evidence that the service has developed, implemented, and reviewed current sleep and rest and emergency risk assessments that identify foreseeable hazards and outline risk control measures to ensure children’s safety, health and wellbeing.
  6. Provide current versions of the Medication Policy, Interactions with Children Policy, and Delivery and Collection of Children Policy that meet the requirements of the Education and Care Services National Regulations and are available for inspection.

Athelstone Preschool (SE-00010144)

Address: 333 Gorge Road, Athelstone, SA 5067

Approved Provider: Department of Education (PR-00006069)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 - Offence relating to protection of children from harm and hazards
  • Regulation 90 – Medical conditions policy
  • Regulation 103 - premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 162(a) – Health information to be kept in enrolment record 

Action Taken: 

Issue of Compliance Notice (Section 177 of the National Law) on 12 March 2026, requiring the following by a specified time: 

  1. Remove the trellis panels from the boundary area and ensure the space along the boundary fence remains clear of stored materials.
  2. Repair or replace the damaged section of boundary fencing to ensure the boundary is secure and maintained in good condition.
  3. Undertake a risk assessment of the uneven wooden walkway adjacent to the sandpit and develop a plan to complete works that ensure the surface is level, stable and safe for children.
  4. Ensure hoses are secured and stored when not in use. Provide evidence.
  5. Repair the iron flange beneath the exterior window to remove sharp edges.
  6. Undertake an audit of all internal doors and exit points to ensure appropriate controls are in place to prevent unauthorised egress by children.
  7. Install a lockable gate or door between the children’s indoor area and the kitchen.
  8. Replace the affected decking to ensure the surface is maintained in a safe condition and does not present a risk of injury.
  9. Replace the torn shade sail on the northwest side of the yard.
  10. Repair the damaged flooring and clean and maintain the floor drain to ensure the bathroom area is maintained in a safe, clean and hygienic condition.
  11. Provide a copy of the current Medical Conditions Policy.
  12. Provide updated enrolment records for each enrolled child that include the name, address and telephone number of the registered medical practitioner or medical service.

Brompton Children’s Centre Incorporated (SE-00011776)

Service Address: 1 Wattle Street, Brompton, SA 5007 

Approved Provider: Brompton Children’s Centre Incorporated (PR-0006846)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 90 – Medical conditions policy
  • Regulation 95- Procedure for administration of medication
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 104 – Fencing
  • Regulation 110 – Ventilation and natural lighting
  • Section 167(1)(2) – Offence relating to protection of children from harm and hazards
  • Section 174(2)(c) – Offence to fail to notify certain information to Regulatory Authority

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 12 March 2026 requiring the following by a specific timeframe: 

  1. Evidence that the premises and equipment are safe, clean and in good repair with hazards identified in the notice rectified.
  2. Evidence of how risks associated with the wooden picket fence are managed.
  3. Evidence pharmacy labels for all asthma medications match prescribed directions on Medical Agreement Form and Asthma Action Plan.
  4. Provide plan to demonstrate how the service intends to remove carpets and manage asbestos underneath in the Gumnuts room.
  5. Updated procedure for storing chemicals including storage of keys.
  6. Submit SA12 Notification regarding changes listed above.

Edge Early Learning Plympton (SE-40017544)

Address: 208-212 Anzac Highway PLYMPTON SA 5038 

Approved Provider: EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Action Taken: 
Pursuant to Section 55 of the National Law, the following conditions were imposed on to the Service’s Approval from 9 March 2026

  • The approved provider must ensure that no more than 35 children are educated and cared for at the service at any one time, until a time determined by the Regulatory Authority. 

EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Approved Provider: EDGE EARLY LEARNING SOUTH AUSTRALIA PTY LTD (PR-40027595)

Address: 70 Cordelia St SOUTH BRISBANE QLD 4101

Action Taken: 
Pursuant to Section 23(1) of the National Law, the following conditions were imposed on to the Provider’s Approval from 9 March 2026 

  • The provider must implement and maintain an organisational structure in which no fewer than one (1) Area Manager is responsible for no more than five (5) education and care services.
  • The provider must require each Area Manager to conduct an in-person visit to every service under their oversight at least once per fortnight and must retain records of each visit.
  • The provider must hold quarterly, all-staff meetings for South Australian services, led by the Chief Executive Officer or Head of Quality, Safety and Wellbeing, to present key themes of non-compliance and required actions for improvement, and must retain agendas and attendance records. 
  • The provider must, on the final business day of each month, provide the Regulatory Authority with evidence of induction and ongoing professional development undertaken by all staff employed at South Australian services.
  • The provider must implement and maintain a reduced ratio of one educator to nine children (1:9) for all children aged 36 months up to and including preschool age at all South Australian services
  • The provider must ensure that, where a child has a known allergen, the Nominated Supervisor or Responsible Person personally observes and signs off in real time that the correct food has been provided. Records of each observation and sign-off must be kept and made available to the Regulatory Authority upon request.

Being Hope Valley (SE-00010568)

Address: 1238 Grand Junction Road, Hope Valley, SA, 5090

Approved Provider: Future Stars Early Learning (PR-00005101) 

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Regulation 77 – Health, hygiene and safe food practices
  • Regulation 84C – Risk assessment for purposes of sleep and rest policies and procedures
  • Regulation 92(1) – Medication record
  • Regulation 97 – Emergency and evacuation procedures
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 105 – Furniture, materials and equipment
  • Section 165 (1) – Offence to inadequately supervise children
  • Section 167 (1) – Offence relating to protection of children from harm and hazard

Action Taken: 
Issue of Emergency Action Notice (Section 179 of the National Law) on 23 March 2026 requiring the following by a specified time:

  1. Discontinue the use of all cots with improperly sized mattresses until suitable replacements are in place, ensuring mattresses are correctly fitted prior to reuse to prevent the risk of infant entrapment.
  2. Advise parents that children requiring prescribed medication must not attend the service unless a current medical management or action plan completed by a registered medical practitioner has been provided.
  3. Advise parents that children who require over the counter medication must also have a current medication plan in place, completed by a registered medical practitioner, prior to attending the service
  4. Deliver in-person training for all staff, including student educators on effective supervision and provide evidence to the ESB.  
  5. Restrict nursery children’s access to outdoor areas containing bark chips and small rocks until the choking risks have been eliminated. 
  6. Remove unstable equipment in the outdoor environment, including wooden boat structures in poor repair. 
  7. Conduct a comprehensive deep clean and sanitisation of the kindergarten bathroom to address hygiene risks and implement measures to ensure the area is continually maintained to an appropriate hygienic standard, providing evidence to the ESB.
  8. Engage a suitably qualified contractor to assess and address the water damage and mold identified in the kindergarten bathroom, and ensure the area is maintained in a clean and hygienic condition. Provide a copy of the report with actions and risk mitigations to the ESB. 
  9. Implement immediate measures to eliminate identified egress risks associated with the stone retaining wall in the kindergarten outdoor area to prevent children exiting the premises or sustaining injury. 
  10. Provide a current sleep and rest risk assessment and emergency risk assessment that identifies foreseeable hazards and outlines risk control measures to ensure children’s safety. 
  11. Ensure the outdoor environment contains safe and age-appropriate resources to support safe play and supervision. 

Murray Bridge World of Learning (SE-00011057)

Address: 42 Clara Street, Murray Bridge, SA 5253

Approved Provider: G8 (PR-00000898)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 (1) – Offence to inadequately supervise children 
  • Section 167(1) - Offence relating to protection of children from harm and hazard.

Action Taken:
Pursuant to section 55 of the National Law the following conditions were imposed on to the service’s Approval from 17 February 2026.

  1. Until a date determined by the Regulatory Authority, the service must not provide education and care to more than 67 children at a time. 
  2. Until a date determined by the Regulatory Authority, the service must operate with one (1) educator above the minimum educator-to-child ratio requirements across rooms with children aged 12 months or older at all times. 
  3. Until a date determined by the Regulatory Authority, one of either the Service Director or Assistant Director must be onsite each day in a non-contact capacity. This person must not be included in educator-to-child ratio calculations at any time. 
  4. Until a date determined by the Regulatory Authority, the service must conduct and record headcounts in each room at intervals not exceeding 15 minutes while children are present at the service. 

Cool Frogs Early Childhood Education Littlehampton (SE-00010614)

Address: 1 Rosella Court, Littlehampton, SA 5250

Approved Provider: Cool Frogs 1 Pty Ltd as Trustee for Cool Frogs 1 Trust (PR- 40013145)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167 - Offence relating to protection of children from harm and hazards
  • Regulation 84C(1)(a) – Risk assessment for the purposes of sleep and rest policies and procedures
  • Regulation 90(1)(iii)(A) – Medical conditions policy 
  • Regulation 97(3)(a) – Emergency and evacuation procedures 
  • Regulation 103 – Premises, furniture and equipment to be safe, clean and in good repair
  • Regulation 108(2) – Space requirements – outdoor space
  • Regulation 109 – Toilet and hygiene facilities

Action Taken: 

Issue of Compliance Notice (Section 177 of the National Law) on 3 March 2026, requiring the following by a specified time: 

  1. Replace the broken lock on the chemical cupboard in the kindergarten nappy change room to ensure chemicals are inaccessible to children.
  2. Conduct a full medication audit and ensure all prescribed medication is correctly labelled, consistent with each child’s current Action Plan, and administered in accordance with prescribed dosage requirements. Ensure appropriate equipment is available to accurately administer medication.
  3. Undertake and record a risk assessment of the drop-off on the north-west side of the junior kindergarten sandpit and develop a plan to complete works that ensure a level and safe surface.
  4. Install adequate impact-absorbing surfacing at the base of the junior kindergarten slippery dip.
  5. Replace the bark chip surface in the Toddler play yard with an age-appropriate impact-absorbing surface.
  6. Repair the wooden sleeper stairs to ensure they are stable and do not pose a trip hazard.
  7. Remove the concealed space behind the wooden screen wall to ensure clear lines of sight for supervision.
  8. Ensure soap and hand-drying facilities are available at all handwashing stations, including:
    - Nappy changing area
    - Outdoor junior toddler/toddler toilet area
    - Junior kindergarten area
  9. Replace missing flooring in the kindergarten room to ensure surfaces are safe.
  10. Repair damaged wall plaster in the kindergarten room.
  11. Remove the unstable wooden bench seat in the outdoor kindergarten area.
  12. Repair the outdoor sink in the junior kindergarten area so it is fully operational.
  13. Repair the non-functioning tap at the outdoor sink in the kindergarten area.
  14. Remove sandpit covers from children’s play areas and store them securely out of children’s reach.
  15. Remove and replace the torn outdoor floor mat in the junior kindergarten area.
  16. Provide a designated outdoor play area for nursery children.
  17. Provide evidence of conducted emergency evacuation and invacuation rehearsals.
  18. Ensure only one current sleep and rest risk assessment is in use and remove all outdated versions.

Edge Early Learning Royal Park (SE-40016293)

Address: 162-168 Tapleys Hill Road, ROYAL PARK SA 5014  

Approved Provider: Edge Early Learning South Australia (PR-40027595)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165(1) – Offence to inadequately supervise children 
  • Section 167(1) – Offence relating to the protection of children from harm and hazards 

Action Taken: 
Amendment of service approval by the regulatory authority on 9 February 2026. The following conditions are imposed. 

  1. This approval is granted subject to the conditions as set out in Section 51 of Schedule 1 of the Education and Early Childhood Services (Registration and Standards) Act 2011 and any conditions prescribed in the Education and Care Services National Regulations and Education and Early Childhood Services (Registration and Standards) Regulations 2011. 
  2. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must not provide education and care to more than 80 children at a time. 
  3. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must operate with one (1) additional educator above minimum requirements in rooms with children aged 24 months and older, at all times. 
  4. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service must conduct and record headcounts every 30 minutes in all rooms at the service. 
  5. From 6:30AM on Monday 9 February 2026 until a date determined by the Regulatory Authority, the service’s Nominated Supervisor and Assistant Director are excluded from ratio calculations and must operate in a non-contact capacity. 

Eden Academy – Seaford (SE-40026006) 

Address: 12 The Parade, Seaford SA 5169

Approved Provider: Eden Academy Operations Pty Ltd ATF Eden Academy Operations Unit Trust (PR-40021930)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 167(1) – Offence relating to the protection of children from harm and hazards 
  • Regulation 77(1)(a) - Health hygiene and safe food practices
  • Regulation 99 – Children leaving the education and care premises
  • Regulation 170 – Policies and procedures to be followed

Action Taken: 
Pursuant to Section 55 of the National Law, the following conditions were imposed on to the Service’s Approval from 30 January 2026:

  1. The service’s Nominated Supervisor and Assistant Centre Manager are excluded from ratio calculations and must operate in a non‑contact capacity.
  2. The service must operate with two (2) educators above the minimum ratio requirements between 7:00am–9:00am and 3:00pm–6:00pm daily. These additional educators must be deployed in a contact, in-room role and are not to be allocated to programming or administrative duties.

Kindy Patch Reynella (SE-00010896) 

Address: 99 Main South Road, Reynella, SA 5161

Approved Provider: G8 Education Limited (PR-00000898)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened: 

  • Section 165 – Offence to inadequately supervise children
  • Section 167 – Offence relating to the protection of children from harm and hazards
  • Regulation 109(b) – Toilet and hygiene facilities
  • Regulation 115 - Premises designed to facilitate supervision 
  • Regulation 168(2)(d) – Education and care service must have policies and procedures

Action Taken: 
Issue of Compliance Notice (Section 177 of the National Law) on 19 January 2026, requiring the following by a specified time: 

  1. Provide evidence an arborist has been engaged and a strategy implemented to eliminate the risk posed by White Cedar tree fruit in the outdoor Nursery/Toddler area, including removal of all existing fallen fruit.
  2. Provide evidence an arborist has been engaged and a strategy implemented to eliminate the risk posed by Ficus tree fruit in the outdoor Nursery/Toddler area, including removal of all existing fallen fruit.
  3. Provide evidence the internal tyre walls adjacent to the east boundary fence have been filled with sand to the top of the tyre walls, and that this check has been included in daily yard checks at the start and end of each day.
  4. Provide evidence the kindergarten outdoor gate is key-locked at all times and included in daily yard checks at the start and end of each day.
  5. Provide evidence the junior kindergarten outdoor gate is key-locked at all times and included in daily yard checks at the start and end of each day.
  6. Provide evidence the supervision policy has been reviewed to include educator positioning at supervision points, supported by a labelled site diagram.
  7. Provide evidence individually labelled supervision-point signage has been installed in the kindergarten yard.
  8. Provide evidence staff have received external supervision training aligned with G8 Education Limited policy, including attendance records and individual reflections.
  9. Provide evidence an educational building design consultant has been engaged and a strategy identified to enable adequate supervision using minimum ratio requirements in the Nursery/Toddler room.
  10. Provide evidence all stored materials have been removed from toddler toilet door areas to ensure unobstructed access.
  11. Provide evidence all Risk Minimisation Plans for children with medical conditions are current, signed by parents, and implemented prior to the child attending the service.

Edge Early Learning Virginia (SE-40011894)

Address: Lot 4003 Juniper Boulevard, Virginia SA 5120

Approved Provider: Edge Early Learning South Australia Pty Ltd (PR-40027595)

Details: 
A Delegate of the Education Standards Board (ESB) is satisfied that the Approved Provider has contravened:

  • Section 169 – Offence relating to staffing arrangements
  • Section 174(2) – Offence to fail to notify certain information to the Regulatory Authority
  • Regulation 92 – Medication Record
  • Regulation 155 – Interactions with children 
  • Regulation 170 – Policies and procedures to be followed 

Action Taken: 
The Service Approval has been amended (Section 55(1) of the National Law) on 29 October 2025 to include the following conditions:
Effective from 30 October 2025 until 1 May 2026, the following conditions are imposed on Edge Early Learning Virginia Service Approval:

  1. The Service's Area Manager must conduct daily check-ins with the Nominated Supervisor and document all incidents, near misses, enrolment enquiries, parent complaints, and feedback received from the previous operating day.
  2. The Area Manager must be physically present at the Service for at least one full day per week in a non-contact capacity.
  3. The roles of Service Director and Assistant Director must be classified as non-contact and must not participate in the provision of education and care to children.
  4. The Service must not accept student placements. 

Happy Haven OSHC 

Compliance Type: Enforceable Undertaking         

Approved Provider: Happy Haven OSHC Pty Ltd (PR-40001361)

Approved Provider Address: 434 Montague Road, Modbury North, SA 5092

Reason for Enforceable Undertaking: 
The Regulatory Authority alleges that Happy Haven OSHC Pty Ltd has failed to comply with section 19(2) of the National Law, which makes it a condition of a provider approval that the approved provider must comply with the law.

Date of agreed Undertaking:
From 7 November 2025 until 30 November 2026, Happy Haven OSHC undertakes to address the following key areas:

  • Organisational Strategy 
  • Administration Support and Oversight 
  • Workforce and Performance 
  • Governance and Reporting 

Happy Haven offer these undertakings as a proactive demonstration of their commitment to continuous improvement and voluntary compliance. 
Further to that, Happy Haven undertakes to provide the Regulatory Authority with evidence of the following undertakings:

  1. Establish and maintain a structured plan that embeds consistent engagement of Educational Leaders across all services, including service visit requirements, while implementing strategies that support career progression and strengthen pathways into educational leadership roles.
  2. Complete a review of Serious Incident reporting.
  3. Develop and implement a risk-informed allocation plan for Relationship Managers and Professional Development Advisors to ensure robust, ongoing oversight across services that includes monthly service visits, where the following key activities are undertaken and recorded:
    - Medication audits
    - Behavioural plan reviews
    - Service Leader professional development sessions
    - Site specific training on supervision practices
  4. Review and update all position descriptions across all roles, providing clarity on key duties as they relate to child safety.
  5. Undertake a review of services operating with a sole educator and with low utilisation, provide a report with recommendations on service viability and how to manage the risks posed by these services to the ESB.
  6. Ensure information required under Regulation 168 is published online and publicly accessible.  
  7. Conduct a staff survey and a parent engagement survey, provide results to the ESB. 
  8. Conduct a review of waiver usage across all services and develop site-specific waiver exit plans, outlining clear timelines and strategies for reducing reliance on waivers.
  9. Develop and introduce a monthly case study process that reviews incident reports, examines actions taken by Happy Haven, the ESB, and explores underlying causes to enhance transparency, build understanding among onsite teams, and demystify decision-making and outcomes. 
  10. Agree not to apply for service approval, or transfer of service approval for new services in South Australia.
  11. Happy Haven OSHC is to provide the ESB with a detailed register of all educators employed by Happy Haven OSHC. 
  12. Meet with the ESB monthly, to discuss performance against the undertaking. 
  13. Notify the ESB in writing, within 48 hours, if it becomes aware of any matter which will have the effect that Happy Haven is not able to comply with any condition of the undertaking. 
  14. Understand that the ESB reserves the right to conduct inspections at any Happy Haven service during the Term of the undertaking in accordance with the National Law and National Regulations and take action proportionate to the risk presented. 

Steps taken: 
To support Happy Haven OSHC ongoing compliance with the National Law and Regulations, the ESB has accepted a written undertaking voluntarily provided by Happy Haven OSHC in line with the terms above and will monitor compliance with this undertaking over the duration. 
Failure to comply with the undertaking may result in the ESB pursuing further enforcement action, including prosecution.