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A&Rs: a collaborative process

31 August 2020

Authorised officers take a collaborative approach to the assessment and rating (A&R) process. They work closely with educators and other people involved with the service.

We encourage services to be proactive with the information you provide. It helps if you present information to us during an A&R rather than waiting for us to ask for it. It can be an empowering experience if you’re organised and ready.

We heard the OSCH sector’s request for more information about this topic and covered it recently at an OSHCsa network meeting. Below are some tips on how to prepare for a visit and the visit itself.

Tips for getting ready:

  • Read the Guide to the National Quality Framework. This provides examples of what the authorised officer might observe, discuss and view at your service.
  • Let parents and educators know about the A&R process and the date of the visit.
  • Let the authorised officer know the best time for discussions to minimise disruption.
  • Practice talking about your service philosophy and the what, how and why of practice. Try talking to families, children, management and your community about it. This will help you be ready to explain it to an authorised officer.
  • Don’t feel you need to do anything special or different than you normally would on the day of the visit.  
  • Ensure any documents you may need are readily available.
  • Stay up to date by reading ACECQA's 'Latest news'  or subscribe to their newsletter.

On the day:

  • Introduce the authorised officer to the children, educators and families or allow the authorised officer to explain why they are there.
  • Collaborate with your authorised officer.
  • Ask questions.
  • Provide additional information.
  • Showcase the features of your service.

For more information: