The National Quality Framework incorporates an assessment and rating process to promote continuous improvement by services.
Education and care services are assessed and rated by authorised officers from the Education Standards Board against seven quality areas in the National Quality Standard. Following assessment, a service is given a rating in line with the National Quality Standard.
Assessment and ratings are an opportunity for your service to gain valuable feedback and ensure families have access to comparative information about their children’s education and care.
The process of assessment and rating includes:
- an initial notification from us
- submission of your Quality Improvement Plan
- assessment and rating visit
- receipt of draft report
- opportunity for providing feedback
- final rating and report received.
More information about the ratings and the assessment and rating process can be found on the website of the independent national authority, ACECQA.
Chapter 3 of ACECQA’s Guide to the National Quality Framework also has useful information.
For information about applying to have a service reassessed and re-rated, see ACECQA’s website.
Assessment and rating resources
ACECQA has developed a range of supporting materials to assist you in working through the assessment and rating process.
NQA IT System Log In (where you can provide feedback about a draft assessment and rating report)
There are also self-assessment tools for services that wish to conduct a voluntary assessment of their service against the National Law and Regulations.
Scheduling reassessments of services
When scheduling reassessments of services, the Education Standards Board takes two main factors into account:
- a risk assessment
- the need to recognise continuous improvement.
Factors considered in the risk assessment include:
- services with a Working Towards rating
- the length of time since the last assessment
- the elements not met in the previous assessment
- any compliance history
- the SEIFA (socio-economic) ranking.
We support continuous improvement of services by selecting a proportion of services that were almost Meeting NQS or almost Exceeding NQS for a reassessment. If these services have continued to improve, it is likely they will receive a higher rating at a subsequent assessment.
Approved providers may apply for a reassessment of their service's rating. Fees apply.