Level 6, The Conservatory
131–139 Grenfell Street, Adelaide
9 am to 5 pm, Monday to Friday
Education Standards Board
GPO Box 1811
Adelaide SA 5001
Advice and information
Education Standards Board educationstandardsboard [at] sa.gov.au
Early Childhood Services esb.earlychildhoodservices [at] sa.gov.au
Schools esb.schools [at] sa.gov.au
Compliance Investigations esb.complianceinvestigation [at] sa.gov.au
Education Standards Board (08) 8226 0077
Toll free 1800 882 413
Complaints and feedback
Our Complaints and feedback management policy explains how we manage complaints and feedback.
How to share positive feedback
You can provide positive feedback about service or action received by ESB staff by completing the Complaints and feedback form.
How to make a complaint or share negative feedback
You can make a complaint or provide negative feedback about service or action received by ESB staff by completing the Complaints and feedback form.
Reviews of decisions
There are provisions for reviews of decisions made by a regulator.
Internal reviews are conducted by the regulatory authority responsible for the initial decision. External reviews are conducted by the relevant court or tribunal.
You may also be able to seek a judicial review of a decision under state or territory law. Review options vary, and some decisions cannot be reviewed.
In South Australia, the Registrar is delegated by the Board to make regulatory decisions.
An internal review is conducted by people not involved in the original decision. This allows them to take a fresh look at the matter. They consider all the relevant facts, policies and legislation.
As delegated by the Board, our internal reviews are conducted by an Internal Review of Decisions Committee. This committee reviews decisions about the regulation of schools and early childhood services under the following sections of the Education and Early Childhood Services (Registration and Standards) Act 2011:
- Part 9: Review and appeal, s. 71 (schools); and
- Schedule 1, Part 8: Review, s. 190 (early childhood services).
The committee includes at least two Board members who have the relevant technical expertise (schools, early childhood services, legal).
For further information about what decisions can be reviewed relating to early childhood services, and the process for managing these requests, see the Guide to the National Quality Framework.